A Moveworks powered, conversation-first employee experience where every interaction is personalized to the individual dynamically surfacing the content, answers, and actions they need, across all system they work in, the moment they need it. This app enables IT Service Management specific experiences for employees.
• A conversation-first employee experience powered by Moveworks.
• Complete and monitor catalog requests through a conversational chat experience
• Search across enterprise content sources — SharePoint, OneDrive, Google Drive, Slack, Outlook etc.
• Answer any employee question with AI-powered World Knowledge.
• Approve, reject, and act on tasks across departments from an inbox.
• Give employees a personalized canvas — a customizable space for widgets, tools, and content relevant to them.
• Find colleagues and explore org structures with AI-powered people search.
• Host employee knowledge and catalog for a unified experience.
ITSM specific experiences include -
• Service Health widget and service status page
• Walk-up widget: Self-serve tech lounge check-in and appointment booking
- Employees now get a widget experience for checking tech lounge status, join a walk-in queue, or book an appointment (remote/in-person).
- Otto provides a conversational front end to the walk-up widget. Employees enter by naming the tech lounge or describing a problem. Otto tries KB resolution first, recommends scheduling over walk-in when the queue passes a configurable threshold, then either completes the booking in chat or hands off to the widget with location and description prefilled.
- Employees can view, manage, and cancel their tech lounge appointments and leave the walk-in queue, with duplicate bookings prevented. Lounge listings are filtered to the employee's location and show correct hours of operation, and the confirmation page displays the reason for visit.
- Required plugins and products:
- Employee Slate for Moveworks