An Otto powered, conversation-first employee experience where every interaction is personalized to the individual dynamically surfacing the content, answers, and actions they need, across all system they work in, the moment they need it. This app enables IT Service Management specific experiences for employees.
• A conversation-first employee experience powered by Otto.
• Complete and monitor catalog requests through a conversational chat experience
• Search across enterprise content sources — SharePoint, OneDrive, Google Drive, Slack, Outlook etc.
• Answer any employee question with AI-powered World Knowledge.
• Approve, reject, and act on tasks across departments from an inbox.
• Give employees a personalized canvas — a customizable space for widgets, tools, and content relevant to them.
• Find colleagues and explore org structures with AI-powered people search.
• Host employee knowledge and catalog for a unified experience.
ITSM specific experiences include -
• Service Health widget and service status page
• Walk-up widget: Self-serve tech lounge check-in and appointment booking
Note: You can use Employee Slate for ITSM either with Employee Slate for Moveworks or with Employee Slate for Now Assist. For information on configuring Employee Slate for ITSM with these applications, see Configure ITSM Employee Slate for Moveworks.
- New - None
- Changed - None
- Fixed -
- Service Health -
- Fixed rendering of the Service Health banner and Service Health canvas widget.
- Fixed translation and localization issues on the Service Health page.
- Fixed collapsible arrow icons on the Service Health page that pointed the wrong way in right-to-left languages.
- Walk-up/Visit Tech Lounge -
- Fixed functional issues with walk-in check-in in the Walk-up widget.
- Fixed an issue where scheduling an appointment in the Walk-up widget did not show available time slots.
- Fixed an issue where the tech lounge page stayed on a loading screen and showed no details after a platform upgrade.
- Service Health -
- Removed - None
- Required plugins and products:
- ServiceNow EmployeeWorks Web App Base