SearchUnify is a cognitive search solution that helps you find answers to your queries without leaving Salesforce, regardless of where the information resides.
It makes it easy for support managers to harness the power of AI-driven relevance and deep analytics to transform knowledge discovery and use in your support org. SearchUnify can help support managers to:
- Increase agent productivity
- Implement KCS easily
- Enhance ROI of support ops
- Improve FCR
Using AI, it analyzes every customer & agent interaction to assign a relevance score to each content piece. Based on the context of each query, SearchUnify proactively suggests content that is most likely to resolve that case. Built-in analytics about customer behavior before case creation provide insights that enhance first call resolution.
Headquarters
United States
Employees
201-1000
Founded
2009
Websitehttps://www.searchunify.com
Emailinfo@searchunify.com
Phone
+1 650 603 0902
Sorry, no apps matching the selected criteria were found.
Your Choices Regarding Cookies on the Site
We use cookies on this site to improve your browsing experience, analyze individualized usage and website traffic, tailor content to your preferences, and make your interactions with our website more meaningful as described in our Privacy Statement and Cookies Policy linked below. Certain cookies are required to make this site work. We would also like to set optional functional analytics cookies to help us improve the site. Select Accept and Proceed to accept ALL cookies and go directly to the site. Select Required Only to only allow required cookies and go directly to the site.
Accept and ProceedRequired Only
Your Choices Regarding Cookies on the Site
We use cookies on this site to improve your browsing experience, analyze individualized usage and website traffic, tailor content to your preferences, and make your interactions with our website more meaningful as described in our Privacy Statement and Cookies Policy linked below. Certain cookies are required to make this site work. We would also like to set optional functional analytics cookies to help us improve the site. Select Accept and Proceed to accept ALL cookies and go directly to the site. Select Required Only to only allow required cookies and go directly to the site.
