Every digital business runs on IT assets, foundational for protecting revenue and business resilience. The business needs to know what assets are owned, where they are located, who is using them, how often they are used when they are being configured, what they cost, and the value they deliver. When day-to-day business operations shift, ITAM is foundational to making the pivot possible.

As the workplace continuously evolves, an asset estate poses significant challenges from an operation, cost, and risk perspective. Asset managers may be working with multiple tools or stockrooms in different locations. When assets are managed separately, asset data is scattered, and asset teams are working in data siloes.

ServiceNow® Hardware Asset Management provides increased visibility of the asset estate and automates the IT lifecycle on a single platform.

Hardware Asset Management provides prescriptive workflows to:

· Automate the IT lifecycle on a single platform

· Gain end-to-end asset visibility

· Reduce asset costs and risk

· Centralize asset data for accurate inventory and reporting

· Automate request, receive, deploy, swap, and dispose workflows

· Plan for asset refreshes with actionable insight and minimize wasted resources

· Make smarter decisions about asset utilization and new investments

· Comply with established security policies and regulatory requirements

Hardware Asset Management Features

Hardware Normalization

Hardware Normalization drives the standardizing of asset data in the customer environment by manufacturer name, model name, and model number. In addition, the Content Library will automatically populate the inventory with asset metadata that can’t be discovered such as: end of support, end of extended support, and end-of-life dates. Hardware Asset Management customers leverage the ServiceNow Content Library and Content Service with verified manufacturer attributes resulting in perpetually clean and reliable asset data for the CMDB.

Asset Lifecycle Automation

Asset Lifecycle Automation leverages Flow Designer to deliver prescriptive workflows. Take the guesswork away with ready to go standard industry practices. Customers are empowered to configure low code workflows that suit their business needs.

Asset Tasks help customers eliminate the risk of data inaccuracy caused by manual processes. Hardware Asset Management automates the updates to assets and CIs. Asset managers can assign asset tasks to incident, change, and work orders, reducing effort on ticket resolution and delivering faster services. Updates are applied when deploying, swapping, or retiring hardware. With Asset Tasks, you can automate manual processes with ready to go workflows for:

Asset order
Bulk stock order
Deploy, swap, and retire assets
Hardware asset disposal order
Hardware asset refresh
Loaner asset request
Asset return merchandise authorization (RMA)
Asset lease expiration
Asset reclamation
Asset donation
Zero touch asset refresh
Zero touch request
Indoor mapping
Asset picking with indoor maps
Asset repair flow

Hardware Asset Dashboard

The Hardware Asset Dashboard serves as the command center for Hardware Asset Management, with tabs dedicated to key asset lifecycle milestones. Act quickly with intuitive, automated workflows available out of the box. Facilitate hardware and consumables requested for procurement. Easily identify normalization status. Stabilize the business by removing equipment that is approaching end of support and end of life. Comply with established security policies and regulatory requirements. Uncover the unknown portion the IT estate so it can be secured and managed properly.

Mobile Asset Inventory Audit

Asset Inventory Audit provides the capability to capture asset inventory located in a specific stockroom or location using the ServiceNow Mobile Agent and Mobile Scanning capabilities. Customers can compare the scanned results to what is stored in ServiceNow, driving improved data quality and inventory process compliance.

This feature provides a streamlined, governed input approach to validate the database records against what physically exists in the store or stockroom. Customers can create a scheduled audit with set time parameters (for example, 30/60/90 days). Quickly find and correct database errors to grow executive confidence with proven data accuracy.