0
1.21.3
Yokohama, Xanadu, Washington DC, Vancouver Patch 9, Vancouver Patch 5, Vancouver
ServiceNow® Workplace Case Management enables workplace services and facilities teams to manage interactions with employees, without relying on any generic tools like email, phone calls and walkups. Standardize the process, interaction and fulfillment of inquires, requests and case transfers across the enterprise. Gain clear visibility into the quantity and types of cases workplace teams are recieving for continuous service improvement.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
With the Workplace Case Management application, any case fulfillment process can be simplified. The application comes with the following key features:
- Enable workplace teams to provide timely help to employees.
- Configure approvals for quick fulfillment of cases raised by employees.
- Provide avenues for employees to interact with workplace service teams.
- Allow workplace teams to route requests to the right team members, contractors , or vendors.
- Enable employees to report any workplace issue using the interactive floor maps.
- New
- Changes made to requested services will not recreate existing cases.
- Employees will be able to edit requested services by opening the request in the My Request overview.
- Changed
- Users with the Workplace Agent role can manage cases through Workplace Central.
- List overviews on the Case Management Dashboard are moved to a dedicated List section within Workplace Central.
- Fixed
- Clicking the New button always launched the General Submit record producer and ignored the selected workplace service.
- In some cases, the space assist request could be in an in-progress state forever.
- Subsequent child cases were not always created to move users after deploying a scenario plan.
- The label "Find the space on a floor map" in the furniture request did not support translation.
- Security fixes
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.