0
1.28.16
Brazil, Australia, Zurich Patch 6, Zurich, Yokohama
Standalone Application
ServiceNow® Workplace Case Management enables workplace services and facilities teams to manage interactions with employees, without relying on any generic tools like email, phone calls and walkups. Standardize the process, interaction and fulfillment of inquires, requests and case transfers across the enterprise. Gain clear visibility into the quantity and types of cases workplace teams are receiving for continuous service improvement.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
With the Workplace Case Management application, any case fulfillment process can be simplified. The application comes with the following key features:
- Enable workplace teams to provide timely help to employees.
- Configure approvals for quick fulfillment of cases raised by employees.
- Provide avenues for employees to interact with workplace service teams.
- Allow workplace teams to route requests to the appropriate team members, contractors , or vendors.
- Enable employees to report any workplace issue using the interactive floor maps.
New
No items in this release.
Changed
No items in this release.
Fixed
- The Workplace Central calendar view now loads correctly without displaying a "Failed to fetch calendar details" error.
- Preparation Blocker reservations created via Record Producer now use the reservation's actual start time instead of the form submission time.
- Yes/No variable values now display correctly on Workplace Cases — an out-of-box regression causing incorrect values to appear has been resolved.
- The Case Management landing page dashboard now loads with improved performance, eliminating the degradation observed in the workspace view.
- The "Legend" label and "Show Case Details" text in Workplace Case Management are now fully translatable and no longer hardcoded or partially concatenated.
- Date-type variables in the Record Producer portal now register the selected value correctly on first interaction.
- Translation strings in Workplace Case Management now load correctly on first render — the client-side message lookup no longer depends on all message keys being pre-populated.
Removed
No items in this release.
Not applicable for this application version.
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- In order to print the delivery reports, Document Templates must be installed.
- In order to use Smart Assessments, Smart Assessment Core must be installed.
- If the Field Service Management plug-in is installed, Workplace Cases are automatically integrated with FSM Work Orders.