0
1.23.1
Zurich, Yokohama, Xanadu, Washington DC, Vancouver Patch 9, Vancouver Patch 5, Vancouver
ServiceNow® Workplace Case Management enables workplace services and facilities teams to manage interactions with employees, without relying on any generic tools like email, phone calls and walkups. Standardize the process, interaction and fulfillment of inquires, requests and case transfers across the enterprise. Gain clear visibility into the quantity and types of cases workplace teams are receiving for continuous service improvement.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
With the Workplace Case Management application, any case fulfillment process can be simplified. The application comes with the following key features:
- Enable workplace teams to provide timely help to employees.
- Configure approvals for quick fulfillment of cases raised by employees.
- Provide avenues for employees to interact with workplace service teams.
- Allow workplace teams to route requests to the right team members, contractors , or vendors.
- Enable employees to report any workplace issue using the interactive floor maps.
- New
- Generate delivery reports for workplace cases, workplace tasks, and workplace reservations.
- Changed
- Use the new neighborhood tables, which are part of Workplace Core.
- The banner image for the workplace dashboard has been updated.
- Fixed
- Creating a case on an asset through the catalog sets the state to draft.
- When switching to certain languages, the interactive floor map in the Request Furniture catalog item could not be opened.
- The name of the user in the salutation could be cut in case the name contains a hyphen.
- Sometimes, services could not be retained when editing the requested service using the catalog.
- Sometimes, lead time is not working with different time zones.
- Sometimes, code was displayed in the email templates sent after assigning a case to an individual or group.
- Workplace Case Managers could not assign cases in the platform experience.
- The service types pop-up used when creating a new case in Workplace Central did not support translations.
- The Open critical cases label in Workplace Central did not support translations.
- Workplace Service Items were not sorted alphabetically when selecting them in the Workplace Reservation experience.
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.