0
1.25.0
Zurich, Yokohama, Xanadu, Washington DC, Vancouver Patch 9, Vancouver Patch 5
ServiceNow® Workplace Case Management enables workplace services and facilities teams to manage interactions with employees, without relying on any generic tools like email, phone calls and walkups. Standardize the process, interaction and fulfillment of inquires, requests and case transfers across the enterprise. Gain clear visibility into the quantity and types of cases workplace teams are receiving for continuous service improvement.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
With the Workplace Case Management application, any case fulfillment process can be simplified. The application comes with the following key features:
- Enable workplace teams to provide timely help to employees.
- Configure approvals for quick fulfillment of cases raised by employees.
- Provide avenues for employees to interact with workplace service teams.
- Allow workplace teams to route requests to the appropriate team members, contractors , or vendors.
- Enable employees to report any workplace issue using the interactive floor maps.
- New
- Introduction of the order column on Service and Service Item Tables
- Changed
- NA
- Fixed
- The "Short Description" does not copy from the Universal Request to the Workplace Case after "Transfer".
- Issues & Performance Improvements in Case Edit.
- Service loading performance improvement.
- Cases are not re-triggering in Reconfigure an office space workplace service after edit.
- Flow column is not populating with the workplace manager role and workplace case manager role. Workplace case manager is not able access the flow details.
- In General request, RP Short description are not getting updated after edit.
- Removed
- NA
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.