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6.8.0
Yokohama, Xanadu, Washington DC, Vancouver
Shift planning allows managers and supervisors to configure Workforce Scheduling and Agents can sign up for shifts.
- Enable agents to sign up for shifts
- Managers and agents can get shift signup notifications
- Enables agents to sign up for shifts
- Enables managers and agents to get shift signup notifications
- New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details
Needs ITSM/CSM Enterprise license for Workforce Optimization.