Forge Mining is for anyone who needs to quickly find automation opportunities in a ServiceNow instance. Instead of manually gathering data across Process Mining, AI Agent Advisor, and Flow Understanding, a user selects a target table(incidents / HR cases / CS Cases), runs a pre-flight readiness check, and starts a single analysis that coordinates all three engines in the background.
The app solves the problem of scattered, time-consuming discovery work. Rather than switching between tools and manually reconciling findings, Forge Mining runs each engine, summarizes the results, and produces a ranked top-five list of automation opportunities. This gives users a defensible, ready-to-share recommendation in minutes instead of hours or days, so they can move faster from assessment to action.
What sets Forge Mining apart is its focus on reuse and graceful degradation. It automatically detects existing Process Mining projects and AI Agent Advisor runs to avoid redundant work, and it continues to deliver value even when some plugins or data sources are unavailable. By combining multiple analytic perspectives into one coherent, ranked view, it removes the manual work of stitching together separate analyses.
- Multi-engine synthesis — combines Process Mining, AI Agent Advisor, and Flow Understanding into one ranked top-five opportunity list.
- Pre-flight readiness check — validates table data, plugins, and permissions before analysis starts.
- Intelligent reuse — auto-detects existing projects and runs to avoid redundant mining.
- Graceful degradation — delivers useful output even when plugins, roles, or data are missing.
- Regenerable summaries — re-run any engine summarizer from the run record to refine results.
This is the first release of Forge Mining. The app provides a one-click analysis workflow that helps users discover and rank automation opportunities on any ServiceNow table.
- Multi-engine analysis — combines Process Mining, AI Agent Advisor, and Flow Understanding into a single coordinated run.
- Ranked top-five opportunities — synthesizes per-engine findings and deduplicates overlapping signals into a prioritized list.
- Pre-flight readiness check — validates table data, plugin availability, and user permissions before starting analysis.
- Intelligent reuse — automatically detects existing Process Mining projects and AI Agent Advisor runs to avoid redundant work.
- Graceful degradation — continues to deliver useful output even when some plugins, roles, or data sources are unavailable.
- Service Portal experience — includes a home page, analysis detail page with live polling, and a standalone report page.
- Regenerable AI summaries — each engine summarizer and the final synthesis can be re-run directly from the run record.
Platform
- ServiceNow Zurich or later
Required plugins
- Service Portal — required for the Forge Mining home, analysis detail, and report pages.
- Now Assist with Generative AI controller — required for all AI summarization and synthesis steps.
- Engine-specific plugins (the app degrades gracefully; missing plugins disable only the corresponding engine)
- Process Mining engine —
com.snc.process_optimization(Process Optimization) - AI Agent Advisor engine —
sn_agent_miner - Flow Understanding engine — no additional plugin required; uses core platform tables only
Supported target table products (optional; used when analyzing these tables)
- ITSM —
incident - HR Service Delivery —
sn_hr_core_case(com.sn_hr_core) - Customer Service Management —
sn_customerservice_case(com.sn_customerservice) - Service Catalog —
sc_request,sc_req_item