0
3.3.0
Yokohama, Xanadu, Washington DC, Vancouver
The Integration Hub Box Spoke provides native integration to Box to easily manage files and folders from ServiceNow.
- Automate creation and management of Box files and folders for collaboration
- Use Box as a collaboration tool to facilitate document management
- Control permissions by using ServiceNow as a system of engagement to add or remove collaborators for faster outcomes
- Manage folders to organize case documents in Box
- Manage groups and users in Box
- Share document or folder links with collaborators
- Manage legal hold policy
- Manage retention policy
- Manage webhook for inbound integration calls from Box to ServiceNow
Document management:
- Add Metadata to File - Store custom metadata to files in Box. The metadata can be used to search documents at a later point in time.
- Copy File to ServiceNow Attachment - Copies a file from Box and attaches it to the specified ServiceNow record.
- Lookup File ID - Looks up a file id given a path.
- Move Owned item - Moves the items that are owned by a user to a target location, typically used in case of user de-provisioning where you need to transfer the ownership of files by moving it to a common folder managed by a Service account
- Remove File - Deletes a file associated with a user account.
- Upload File - Uploads a ServiceNow attachment to the Box
Document sharing:
- Add Collaborator - Adds a collaborator to a folder, the collaborator has specific roles for e.g. owner, editor, and so on.
- Create Shared Link - Creates a shared link for the document present in the Box. The link can there be accessed by the collaborators.
- Get Folder Collaborators - Gets all the collaborators of a Box folder.
- Remove Collaborator - Removes an existing collaboration, this is typically used when a user changes roles in an organization or is estranged from an organization.
Folder management:
- Create Folder - Creates a folder in a box with a given parent folder.
- Delete Folder - Deletes a folder inbox.
- Lookup Folder ID - Looks up a folder ID, for a given path to the folder.
Group management:
- Create Group - Creates a group in Box
- Delete Group - Deletes a group in Box.
- Update Group - Updates group membership in the Box.
User management:
- Add User to Group - Adds an existing user to a Group in Box.
- Create App User - Creates an Enterprise App User in Box, which the spoke uses to act on behalf of other Box users. An Enterprise App User account cannot log in directly to Box.
- Create User - Creates a user in Box
- Delete User -Deletes an existing user in Box
- Disable User - Disables a user in Box
- Enable User - Enables a user in Box
- Lookup User ID - Looks up a user by username
- Update User - Update user attributes
Legal Hold Policy:
- Create, look up, update, and delete legal hold policy
Retention Policy
- Create, look up, update, and delete retention policy
Webhook
- Create, look up, update, and delete subscriptions
Available AI agents (may require additional licenses. See Supporting Links and Docs.)
- Box retention policy management AI agent
- Box legal hold management AI agent
- Box document management AI agent
- Box group management AI agent
- Box user management AI agent
- Box folder management AI agent
- Box document sharing AI agent
- Box metadata management AI agent
Minor release with new AI agents
Required plugins and products
- See Supporting Links and Docs