Custom table count
Custom table usage may incur platform licenses
8
Latest version
1.0.25
Compatibility
Yokohama Patch 2
Other information
Links and documentsLicensing requirementsTerms and conditionsContacts
App details
Description
Q-SYS Reflect is a cloud-based remote monitoring and management solution purpose-built for modern AV environments. As a native part of the Q-SYS Platform, Reflect empowers organizations to maximize system uptime, streamline workflows, and unlock actionable insights from every connected device—whether Q-SYS or third-party—across their global AV estate.
The Q-SYS Reflect application with ServiceNow bridges AV and IT workflows by integrating AV system data into the ServiceNow Platform. This enables automated ticket creation, real-time inventory updates, and faster incident response using the customer’s existing ServiceNow IT Service Management (ITSM), IT Asset Management (ITAM) and similar solutions. Organizations can seamlessly incorporate AV into their IT operations without retraining support teams or building custom integrations.
Powered by a cloud-first architecture, the Q-SYS Full Stack AV Platform unifies audio, video, and control with intelligent OS capabilities and a cognitive cloud layer for advanced analytics and future AI integration. At its core, Reflect serves as the data engine and visibility layer, delivering a unified view of AV infrastructure and enabling smarter, more proactive service management.
Key features
Q-SYS Reflect Connect is a scoped ServiceNow application that enables secure, asynchronous integration with the Q-SYS Reflect API. It automates the ingestion of system, event, and telemetry data into ServiceNow using a scalable, event-driven architecture. The app supports dynamic endpoint configuration, encrypted token management, and job tracking.
Free Store features and applications built by ServiceNow partners require Customer have entitlement for the number of included custom tables, either through bundled custom tables that are included within their ServiceNow products or through a Now Platform App Engine subscription product. Out of the Box Free Store Applications of type "Integration" are exempted from the custom table count and do not require custom table entitlement.
Paid Partner Built Store Downloads:
Out of the Box Paid Store features and applications built by ServiceNow partners include embedded entitlements for the custom tables. Paid partner built apps do not consume custom tables and require no additional custom table entitlement, unless the out-of-the-box application is extended.
ServiceNow Built Store Downloads:
Out of the Box Store features and applications built by ServiceNow do not require custom table entitlement unless the out-of-the-box application is extended.
Partner Built Store Downloads - AI:
Apps distributed by ServiceNow partners on the Store with generative AI or agentic AI features ("AI Features") may consume Assists as specified by the ServiceNow partner. Assists consumed by AI Features are deducted against the total number of Assists available to Customer (at the account level) at the time of execution of a given AI Feature. ServiceNow does not determine the number of Assists consumed by AI Features so Customers should carefully review and understand the number of Assists consumed by AI Features before utilizing a partner application.
Partners are required to provide Customers with an estimate of how many assists may be consumed through use of their Apps.
Store downloads may require a separate ServiceNow subscription product to use the Store Application. Contact your ServiceNow Account Manager to determine subscription requirements should you have questions.
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