Now Assist for Public Sector Digital Services (PSDS) empowers government agencies to deliver immediate, convenient, experiences to their customers – while streamlining processes and improving collaboration behind the scenes. Building upon its foundational features, the AI platform now includes:

Fee Waiver Skill

Provide autonomous decision based on guidelines added in specific knowledge article.

Government Case Summarization Skill

Condense comprehensive case records into concise summaries, enabling agents to quickly grasp case contexts and respond effectively to inquiries. In addition, generate detailed resolution information for specific government case types, allowing agents to propose solutions to constituents or business contacts and seamlessly integrate this information into the case record.

Now Assist for AI Search

Leverage single-turn capabilities for legislation and policy summarization, providing agents with succinct overviews of complex documents. This feature enhances the ability to navigate and comprehend extensive legislative materials efficiently.

Now Assist Chat Summarization

Automatically generate summaries of agent-facing chats, capturing the essence of conversations between agents and constituents or virtual agents. This functionality ensures that critical information from interactions is readily accessible for future reference and action.

By integrating these features, Now Assist for Public Sector Digital Services offers a comprehensive, AI-powered suite of tools designed to streamline operations, improve service delivery, and enhance the overall experience for both agents and constituents.

Investigative Case Summarization Skill

Instantly synthesizes narratives, entities, evidence, and activity into a structured summary, enabling agents to quickly grasp case contexts and respond effectively to inquiries. In addition, generate detailed resolution information for investigative outcomes, allowing agents to propose solutions and seamlessly integrate this information into the case record.

Investigative Case Narrative Refinement (via the Now Assist Context Menu)

Surfaces gaps, inconsistencies, and tone issues before supervisory review – reducing revision cycles. Delivers real-time refinement suggestions grounded in linked entities, evidence, and case activity. Investigators retain full control to accept, reject, or edit every suggestion.

Document Screening Skill

Use AI to automatically review and validate uploaded documents, reducing the manual burden on case agents while improving speed, accuracy, and consistency. The system checks IDs, tax forms, and other supporting documents, flags potential issues, and surfaces key details so agents can make faster, more informed decisions. By applying consistent validation logic across every submission, agencies can reduce risk, minimize errors, and streamline high volume application processing.