Now Assist for Public Sector Digital Services (PSDS) empowers government agencies to deliver immediate, convenient, experiences to their customers – while streamlining processes and improving collaboration behind the scenes. Building upon its foundational features, the platform now includes:

Government Case Summarization Skill

Condense comprehensive case records into concise summaries, enabling agents to quickly grasp case contexts and respond effectively to inquiries. In addition, generate detailed resolution information for specific government case types, allowing agents to propose solutions to constituents or business contacts and seamlessly integrate this information into the case record.

Now Assist for AI Search

Leverage single-turn capabilities for legislation and policy summarization, providing agents with succinct overviews of complex documents. This feature enhances the ability to navigate and comprehend extensive legislative materials efficiently.

Now Assist Chat Summarization

Automatically generate summaries of agent-facing chats, capturing the essence of conversations between agents and constituents or virtual agents. This functionality ensures that critical information from interactions is readily accessible for future reference and action.

By integrating these features, Now Assist for PSDS offers a comprehensive suite of tools designed to streamline operations, improve service delivery, and enhance the overall experience for both agents and constituents.