You can quickly provide and receive real time updates on your incidents, safe in the knowledge that it is secure and fully integrated with BT.
Important: BT Incident Management Integration is only for customers that don’t subscribe to ServiceNow Customer Service Management.
• Quick and easy way to raise and manage your incidents.
• See the latest incident updates from BT in real time.
• See proactively raised incidents by BT.
• No need to spend time calling an agent for an update.
• Be confident that your data is being treated securely by BT.
• No integration required, just add the app into your SNOW instance.
• IncidentTask level bonding functionality has been enabled for the customers to build the bond with BT.
V1.0.5 initial release
V1.0.9 minor release
- First download & install the Unifi app before installing the BT Incident Mgmt Integration App
- ServiceNow: Orlando and above versions with Incident Management