0
3.0.2
Yokohama, Xanadu Patch 3, Xanadu
Provides employees with a visual, Q&A-based experience for self-serving on highly used and complex topics such as time off balance. It offers a more intuitive and engaging way for employees to quickly find the information they need. Suitable for organizations of all sizes and across various industries.
Here are some key features:
- Provide an easy to use, clickable, and Q&A format for getting answers.
- Guide users to the correct article or catalog form for their need through a visual Q&A experience.
- Powered by playbooks — with pre-built activities and templates for self-service help use case.
- Playbook designer usability enhancements to streamline authoring for non-technical authors.
Employees can now find Guided Self-Service links in AI Search-powered search results.
Requires Xanadu family release.
Required plugins and products
- Employee Center (sn_ex_sp)
- Playbook experience (sn_playbook_exp)