ScreenMeet for ServiceNow – Remote support for all workflows so NOW users can stay 'in platform' and deliver better support, service and sales experiences, especially when escalating from self-service or AI services like Virtual Agent. All services are authenticated via ServiceNow, run within Service Operations Workspace, CSM/FSM Configurable Workspace, Agent Workspace or Classic UI for ITSM, CSM and HRSD. Session data, system info, recordings, transferred files and related data are stored "in-platform". This data can be used to facilitate escalations, insights and knowledge base entries that improve self-service.
ScreenMeet for ServiceNow – Remote support for all workflows so NOW users can stay 'in platform' and deliver better support, service and sales experiences, especially when escalating from self-service or AI services like Virtual Agent. All services are authenticated via ServiceNow, run within Service Operations Worskpace, CSM/FSM Configurable Worskpace, Agent Workspace or Classic UI for ITSM, CSM and HRSD. Session data, system info, recordings, transferred files and related data are stored "in-platform". This data can be used to facilitate escalations, insights and knowledge base entries that improve self-service.
Now works on Yokohama
Requires ScreenMeet v 2.7.2+ to be installed on the instance.