0
1.6.0
Australia, Zurich, Yokohama
Standalone Application
Automatically import contact center data into ServiceNow to enable external routing and third-party telephony integration:
- Import queues, skills, and wrap-up codes from your CCaaS provider
- Select which records to import from your contact center system
- Associate one or more service channels to each imported queue
- Maintain data consistency for accurate routing and disposition handling
Key features
- REST API to map ServiceNow users to CCaaS users
- Admin function for importing queues, skills, and wrap up codes
- Admin function for assigning service channels to imported queues
Fixed
Security fixes for this release:
- sn_ct_ctr_it_core.admin role now requires dependent apps (Skill Admin, AWA) to be installed before role access is granted
- Added ACL enforcement for External ID Mapping and Agent Mapping APIs (sn_ct_ctr_it_core.admin role required)
Not applicable for this application version.
None
Other Requirements:None