0
30.0.1
Australia
Standalone Application
Standard appointment scheduling works for straightforward operations.
With Advanced Appointment Booking, organizations can define reusable appointment window configurations, model overlapping availability, and set scheduling rules at the territory level so regional operating patterns, working hours, and service constraints are reflected accurately, not approximated.
Planners can configure work and travel durations at both schedule and override levels, apply territory-specific holiday calendars, and manage exceptions without rebuilding base configurations. When demand spikes, controlled overbooking gives teams a structured way to absorb volume without blowing up the schedule.
Appointment recommendations guide customers and technicians toward the best available options, balancing operational constraints with a straightforward booking experience.
- Reusable Appointment Window Configurations
Create reusable window configurations that can be applied across service territories to simplify scheduling setup and reduce duplication. - Overlapping Appointment Windows
Support overlapping appointment windows to reflect scenarios where multiple availability windows apply within the same timeframe. - Territory-Level Scheduling Configuration
Define appointment configurations at the territory level to accurately reflect regional operating conditions and service coverage. - Override for Scheduling Exceptions
Use override configurations to handle special situations or temporary exceptions without modifying the base configuration. - Holiday-Aware Slot Availability
Automatically account for holidays defined at the territory level when calculating and displaying available appointment slots. - Configurable Work and Travel Durations
Configure work and travel durations at both the schedule and override level to support more precise appointment slot calculations. - Overbooking Support
Enable controlled overbooking within defined thresholds to accommodate urgent requests or demand spikes without disrupting the broader schedule. - Appointment Recommendations
Provide recommended appointment options to guide customers and agents toward the most suitable available slots based on operational constraints.
Initial release to store
Appointment Booking