One Identity, a leader in identity governance, helps organizations get identity and access management (IAM) right. Together with ServiceNow we provide you with the solutions you need to govern access from request through fulfillment for users and data, while improving business agility today and in the future with a modular and scalable IAM solution.
Integrating One Identity Manager with ServiceNow creates a unified portal, which increases productivity by enabling users to get access to the services and applications they need, while allowing you to make better security decisions by combining security
information and policies from multiple sources to reduce exposure and eliminate information silos.
The integration between One Identity Manager and ServiceNow enables users to requests access to secure assets such as physical assets, groups, and distribution lists and control access rights and permissions for their entire identity lifecycle with predefined approval processes and workflows. The integration allows you to leverage the rich approval workflow engines of both solutions to put access decision where it belongs - in the hands of the business. Once approved a request will automatically be provisioned from Identity Manager to any system, platform, or application - on premises or in the cloud.
- Enabled Mid-Server support.
- Enabled the capability to request complex service items, including those with request properties.
- Improved SOD checks and validation mechanisms.
- Upgraded the user interface to a modern, multi-page layout, improving navigation and user experience.
- Added a new "HelpDesk" role, empowering users with this role to raise requests on behalf of others.
- Enabled managers to raise requests not only for their direct reports but also for indirect reportees.
- Improved the search capability, allowing users to quickly and accurately locate service items.
- Introduced a new workflow to support requests containing request properties, ensuring seamless processing and tracking of complex service requests.
Version 1.0
- Native user interface
- Improved SoD checks
- Provides employee self-service
- Allows Managers to order on behalf of others
Version 1.1
- Load service categories on demand from One Identity Manager Application server using key search and wild-card search.
- Load service items on demand from One Identity Manager Application server using a key search.
Version 1.2
- One Identity Manager for Service Catalog supports the use of the intermediary reverse proxy server.
Version 1.2.1
- Post sync operations
- custom attribute matching criteria
- date validation on request page
Version 1.3
- Person Onboarding
- ServiceNow request item workflow updates - ServiceNow request item workflow closure happens after an action for the corresponding service item has been taken in the One identity manager
- Minor bug fixes and Enhancements
Version 1.3.1
- Bug Fix for logging verbosity
Version 1.3.2
- Fixed issue in Common Helper Script nclude to perform case insensitive search for auth cookie name.
Version 1.3.3
- Support for ServiceNow Mid Server provided
ServiceNow. No additional plugins are required