0
1.3.7
Australia, Zurich
Standalone Application
The AIOps Supervisor Homepage is a role-tailored workspace designed for NOC supervisors and AIOps managers overseeing AI-driven IT operations. It provides a unified, real-time view of active operational work requiring human attention while surfacing AI activity through integrated Express List links.
A key metric on the page — Time Saved Using AI — gives supervisors a tangible signal of AIOps value, calculated from the volume of alerts resolved and analyzed autonomously versus what would have required manual effort.
The homepage is available as part of the Service Operations Workspace and targets organizations running Event Management with Alert Automation and Autonomous Grouping enabled.
1. Your Work Tab
- Unified queue of alerts, alert groups, and situations requiring human intervention
- Prioritizes items assigned to the supervisor's team and escalated conditions
- Keeps supervisors focused on high-impact operational issues
- Real-time status updates and severity indicators
2. Time Saved Using AI Metric
- Quantified business value showing alerts autonomously resolved or analyzed
- Demonstrates ROI of AI-driven automation to leadership
- Tracks efficiency gains across the team
- Direct access to AI Specialist activity and auto-resolved alerts in Express List
3. Contextual AI Insights
- AI-generated remediation steps visible from Your Work
- Suggested actions and intelligence to accelerate resolution
New
- Direct access to AI Specialist activity and auto-resolved alerts in Express List
Removed
- The AI Supervision tab is removed, and supervision work is being done in the Express List
Not applicable for this application version.
- Now Assist for IT Operations Management (ITOM)
- AIOps Experience
- ZP10, AP3