HRSD Customers who are new to Knowledge management often ask for foundational guidance and examples on how to plan and create their content so that it is readable and effective for their employee base.
The HR Knowledge Starter Content helps customers who are trying to plan or improve their knowledge content by providing basic layout and structural guidance for common article types and knowledge blocks.
This pack requires entitlement to HR Case and Knowledge. For full requirements, instructions and troubleshooting, please reference the attached PDF document under the Related Files section of this page.
The purpose of Employee Experience Packs is to help explain the power and ease of configuration of ServiceNow to support complex processes and use cases while providing a great experience. The Employee Experience Packs strive to leverage as many of the advanced features of the system, in support of the specific use case, to demonstrate capabilities new customers/users of the system may not be aware exist. The packs are not intended as direct-install processes ready to leverage in a production process flow, but simply to remove anxiety about where to start, or answer the question “what can a good process look like with all the features of ServiceNow?”
Included content:
- How to Knowledge Sample
- FAQ Knowledge Sample
- Standard Operating Procedure Knowledge Sample
- Sample Knowledge Block – Reusable Content
- Sample Knowledge Block – Restricted Content FAQ
- Sample Knowledge Block – Restricted Content How-To
- Knowledge Base: HumanResources - Internal HR Team
Employee Experience Pack: HR Knowledge Starter Content (v1.2.0)
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These update sets contain a set of generic sample Knowledge articles and blocks that provide general layout examples and guidance for structuring effective knowledge content. These articles and blocks are meant to be used as a guideline for creating and configuring your own information in knowledge articles and blocks.
This experience pack will no longer be updated beyond the Vancouver family release. Follow this Community post link to learn more about what new resources are available, click here.
You must be licensed for HR Service Delivery Standard to install and apply this Employee Experience Pack. If you get an error message when installing, you may not be entitled to this functionality. Please check with your account team for your specific HRSD product entitlements.