0
1.2.2
Content
Accelerate process analysis with a ready-to-use process mining setup designed around best practices. Explore your process performance, uncover inefficiencies, and gain actionable insights faster.
The content pack includes pre-built process mining configurations for:
- IT Service Management (ITSM)
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- Strategic Portfolio Management (SPM)
- Security Incident Response (SIR)
- Field Service Management (FSM)
- Get started quickly with ready-to-use configurations for ITSM, CSM, HRSD, SIR, SPM, and FSM.
- Analyze processes using predefined projects aligned with recommended best practices. Gain immediate visibility into key process performance indicators, bottlenecks, delays, and inefficiencies.
- Reduce setup effort and move from process data to actionable improvement opportunities faster.
- Brings together pre-built process mining configurations for 6 business areas in a central application
- IT Service Management (ITSM)
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- Strategic Portfolio Management (SPM)
- Security Incident Response (SIR)
- Field Service Management (FSM)
- Auto-installs relevant content pack configuration when related core application exists
Not applicable for this application version.
Content pack will show process mining data whenever the associated plugin/app is activated.
Customer Service Management (CSM) - com.sn_customerservice plugin
HR Service Delivery (HRSD) - sn_hr_core or sn_hr_lifecycle_ent
Security Incident Response (SIR) - com.snc.security_incident
Strategic Portfolio Management (SPM) - com.snc.sdlc.agile.2.0, com.snc.sdlc.safe, com.snc.financial_planning_pmo
Field Service Management (FSM) - com.snc.work_management