TrueContext, formerly ProntoForms, is the global leader in field intelligence. We help asset-centric organizations rise to the complexity of field service using adaptive workflows, empowering them to know more, do more, and be more. Over 100,000 users trust our connected, adaptive workflows to streamline and inform field service and collect actionable insights across all levels of operation – all in real time.
Enterprises in the medical equipment, industrial equipment and oil & gas industries rely on TrueContext to deliver guidance to their technicians and capture data from the field so they can achieve productivity, efficiency, and compliance. The solution integrates with industry-leading field service platforms such as ServiceNow and delivers information to multiple system integrations in real-time, giving organizations full visibility and high predictability of their operations.
Go through complex tasks with ease
Power your technicians with a mobile tool that addresses the ever-growing intricacies of field service. Deliver the right information to the right person at the right time.
Succeed as a team with collaborative workflows
Leverage your technicians’ collective expertise to tackle complicated tasks. Allocate your skill resources intelligently by share workflows across your field teams.
Access everything with an offline-first app
Arm your field teams with an app that they can rely on for context no matter where they are on the job. Access asset resources and other pertinent data regardless of network coverage.
Visibility now, predictability for tomorrow
Build data collection into mobile workflows and enable true field service intelligence. Create predictive models focused on asset maintenance, technician activity, and customer retention.
Mobile deep linking. Launch TrueContext from the ServiceNow app for a seamless field user experience.
Build a single form for hundreds of use case iterations. Concentrate an entire product line within a single master form. Handle hundreds of iterations at run time driven by service, product and work order attributes.
Hard & soft failure capabilities. Direct the user through tasks based on operational significance. When an asset is inspected, its status is not simply qualified as pass or fail; follow up actions are conditional, based on a range of severity.
Repeatable sections. Easily replicate routine tasks like measurements and calibrations or navigate subcomponents that make up a larger asset. On the back end, TrueContext delivers data to create or update records in parent-child relationships in ServiceNow tables.
Multi-language. Render a form in multiple languages to the app user. Translation content is managed separately from the workflow structure and logic, via text edits in spreadsheet files.
Teamwork. Support jobs that involve multiple technicians and span several shifts or days. Work is transferred between field users or claimed for completion from an incomplete status.
Data sources. Bring data from other systems to make lists, lookups, and answer options available to the mobile experience.
Diagnostics file integration. Upload data files from other systems involved in the service event, which trigger conditional logic that drives the technician experience.
Barcode scan-based logic. IDs and substrings included in barcodes are extracted upon a barcode read to automatically complete answer fields, activate lookups, and trigger conditional logic.
Work instructions and image resources. Deliver a guided experience through conditionally branching steps, increasing the technician’s ability to complete complex tasks.
Document generation. Convert pictures into searchable PDFs on the mobile. Data collected generate reports in PDF and other formats for proof of service and record keeping.
Other features:
- 100% offline support
- No-code workflow builder
- For iOS, Android, Windows and macOS
- Camera to text (OCR)
- Image and PDF annotation
- Calculations, including date and time
- Geo location
- Complex string validation (regex)
- Signature fields
- Customer feedback webforms
1.1.91 Release
- Updated application for DES deprecation.
- Extendable Task table.
- Reports and Dashboards.
- PDF Viewer highly recommended.