Manufacturing claim common is a plugin that helps Servicenow's customers to manage all entities related to base Claims within the Manufacturing Commercial Operations application. The following claim case types use the common claim as the base and provides additional functionality that is needed:

Repair claims - for both warranty and product recall related claims.
Sales promotion campaign claims - when dealers seek reimbursement of the cost of a promotion or discount that the OEM provides to the end customer during a product sale.

Note: The Claim Common application will be hidden on the Servicenow Store. A customer would get access to this when they install a sales promotion campaign management store app.