Australia
Integration
Ask Milo brings conversational enterprise mobility self-service directly into ServiceNow. Designed as a companion to Sakon Telecom Connect: Mobile, Ask Milo enables employees to order or upgrade devices, replace devices, report devices lost or stolen, check order and request status, view device and service information, and get answers to common enterprise mobility questions, all through a natural conversation.
Supporting ServiceNow Virtual Agent and Now Assist experiences, Ask Milo combines trusted enterprise mobility data with intelligent workflows to help employees complete everyday mobile tasks without navigating catalogs, forms, or multiple systems.
With Ask Milo, enterprise mobility becomes as simple as a conversation. Just ask Milo.
- Provides an AI-powered conversational interface for telecom data and insights within ServiceNow.
- Enables users to ask natural-language questions and receive relevant answers based on authorized telecom data.
- Helps users quickly explore trends, identify exceptions, and understand telecom inventory and spend.
- Respects ServiceNow user access and application security controls.
- Designed to complement Sakon Telecom Connect and the broader Sakon telecom ecosystem.
Initial release of Sakon Ask Milo for ServiceNow.
- AI-powered conversational experience for telecom data and insights.
- Natural-language querying of authorized telecom information.
- Supports telecom analytics, trends, and exception identification.
- Integrated experience within ServiceNow.
Not applicable for this application version.
- ServiceNow Virtual Agent (Glide Virtual Agent) must be installed and activated.
- Sakon Telecom Connect: Mobile must be installed, configured, and operational on the ServiceNow instance.