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1.0.7
Australia Patch 1
Generative AI
The ITOM - Advanced app empowers entitled users to harness AI-driven automation across the most demanding IT operations challenges: from service mapping and cloud discovery to certificate management and firewall task automation.
Purpose-built AI agents work autonomously in the background, eliminating manual toil and reducing operational risk with capabilities spanning LEAP Automation opportunity discovery, ACC health monitoring, and MID Guardian oversight, ITOM - Advanced transforms reactive IT ops into an intelligent, self-managing operation.
- AI agent for Agent Client Collector (ACC) – Autonomously monitors ACC deployments across endpoints, ensuring agent health, version compliance, and seamless data collection without manual intervention, and provides guided troubleshooting experience.
- AI agent for Discovery – Proactively tracks and renews digital certificates enterprise-wide, eliminating outages by auto-detecting expirations and creating firewall rules.
- MID Guardian agent – Continuously monitors MID Server health and connectivity, providing guided troubleshooting of MID Server issues to resolve them seamlessly.
- ITOM AI agent for Service Mapping – Intelligently discovers application dependencies and maps services to infrastructure, autonomously resolving gaps to keep service maps accurate and business-ready.
- AI agent Discovery for AWS & Azure – Autonomously discovers, classifies, and syncs AI agents deployed in cloud including the AI model metadata the agent deployed.
- AIOps Learning Enhanced Automation Playbooks - Amplifies efficiency by mining historical incident data to generate dynamic resolution playbooks, automate workflows, and reduce MTTR.
New:
- Initial release of the ITOM - Advanced app in Australia.
- Now Assist for Platform