Bearing – Microsoft Teams Integration connects your physical security operations on ServiceNow with Microsoft Teams, enabling real-time, traceable communication directly from the SOC Workspace.
With Bearing, security teams reduce SLA times, cut manual posting errors, and deliver consistent communication during critical events such as workplace violence, executive protection, or corporate security threats. Agents can post incident updates and contextual messages to Teams channels without leaving the workspace, improving speed, accountability, and resilience.
The integration automates Teams channel imports, offers a dedicated Teams panel within incidents, and logs all message activity for full audit and compliance reporting. Built on certified IntegrationHub spokes, Bearing ensures reliability, governance, and measurable ROI for global security operations centers and guard teams.
-
Post incident updates to Teams directly from ServiceNow.
-
Automate Teams channel import for accurate targeting.
-
Log all messages for audit trail and SLA tracking.
-
Embedded SOC Workspace panel for seamless workflows.
-
Certified IntegrationHub spokes ensure reliability.
- Initial Release
- Application foundation
- 1 custom table for channel management, 2 flows, workspace record UI update
- MS Teams integration connector
- MS Teams integration interface for Security Operations Workspace
- MS Teams block on Bearing Application configuration page in the workspace
- MS Teams messaging within Bearing SOC Workspace.
- Automated Teams channel import.
- SLA/audit activity logging.
- “Send Message” and “Channel Import” flows.
Application Dependencies:
- Bearing Application (x_vres_app)
- Microsoft Teams Graph Spoke (sn_msteams_ahv2)
- Microsoft Entra ID (Azure AD) app registration for Teams connection