Bridge the Gap Between the Factory Floor and the Digital Workflow.
Last Mile provides a high-velocity bridge for your Operational Technology (OT) asset data, moving it from siloed systems into the ServiceNow platform. We specialize in the "hard part" of digital transformation: the ingestion, normalization, and secure delivery of raw OT signals into actionable ServiceNow records.
By integrating Last Mile, your organization moves beyond reactive maintenance into a state of real-time operational awareness.
Key Benefits:
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Near-Zero Time to Value: Deployment and data flow happen in days, not months.
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Unified Visibility: Consolidate data from fragmented OT systems into a single, reliable "source of truth" within ServiceNow.
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Actionable Intelligence: Transform equipment degradation and environmental signals into automated workflows, reducing downtime and preventing escalations.
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Scalable Integration: Designed to grow with your infrastructure, supporting a wide range of OT systems and OEM hardware.
Last Mile turns real-world events into measurable outcomes, accountability, and a faster operational response.
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Unified Operational Status Portal: Provides a centralized Service Portal that serves as a real-time status check and knowledge hub for all integrated Last Mile components.
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Normalized OEM Data Model: Includes a robust data model designed to align disparate third-party OEM schemas—such as Siemens and Samsara—with native ServiceNow table structures to ensure data consistency.
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Predictive Maintenance Framework: Leverages AI-native infrastructure to help organizations transition from reactive repairs to proactive, predictive maintenance workflows.
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Industrial Workflow Orchestration: Extends the power of the core ServiceNow workflow engine to automate and manage complex industrial maintenance and operational tasks.
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Enterprise Extensibility: Built for future-ready integration with Field Service Management (FSM) and Integrated Risk Management (IRM) for comprehensive industrial oversight.
Version 1.0.0 (Initial Pilot Launch)
- Foundation Pilot Release: Introduces the initial "stub" scoped application, establishing the foundational architecture for bringing third-party industrial data into the ServiceNow platform.
- OT-to-IT Schema Alignment: Implements the initial mapping between external Operational Technology (OT) data sources and out-of-the-box ServiceNow industrial tables.
- Role-Based Access Control: Configured with baseline scoped roles (ADMIN and USER) to ensure secure access to the integration portal.
- Accessibility Compliance: Developed within the ServiceNow Next Experience UI to maintain compliance standards.
- ServiceNow Platform Version: Compatible with current ServiceNow releases from Yokohama and beyond.
- Licensing & Plugins: Requires an active ServiceNow OTSM (Operational Technology Service Management) SKU and plugin activation.
- Data Schema: The instance must have standard ServiceNow industrial data tables (OOTB schema) available for proper data ingestion and mapping.
- User Roles: Designated users must be assigned the application-specific scoped roles to interact with the integration portal.
- Web Browser: Supports all current-generation web browsers with responsive design for desktop, tablet, and mobile devices.