0
1.0.0
Yokohama
This Now Assist skill helps fulfillers in Now platform to improve the efficiency of the agents significantly to analyze tickets having large activity on it. They can ask relevant questions and get the answers very quickly.
For Support managers, it would help them identify potential areas of improvements in the way the team is handling the tickets
Insight Now application enables Gen AI skill which
- gathers the context of the record
- gives ability to users to ask any question regarding the context
- provides relevant answers generated from NowLLM
Initial version of the application that contains
- Custom Now assist skill
Following plugins are required:
- Generative AI Controller
- Now Assist skill set