0
3.2.0
Zurich, Yokohama
Manage and track end to end install base management though sales and post sales support to enable customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning.
- Tracking the products and services that have been purchased by a customer.
- Upselling and cross-selling other products from your product catalog. By knowing which products the customer already has installed makes it easier to upsell and cross-sell other products.
- Knowing how the product is being used makes it easier for the field technician to service the product.
- Fixing issues more quickly leads to a great customer experience.
- Keeping a record of the installed base items
New
- Support to capture provider service organization and unique identifier on the install base item table
- Support to capture pricing information and pricing adjustments on the sold product table
Changed
- Support for the base table of install base item on the cmdb model category
Fixed
- Minor defect fixes
Required plugins
- Customer service management