Add Rack Elevation Views and Automated Space/Power Capacity Aggregation to Your ServiceNow CMDB
Use Tier44 EM/8 Holistic Data Center Management to visualize your CMDB and monitor your data center, facilities and IT equipment. Built on the ServiceNow platform you can view datacentre floor plans, racks, rows and maps. Collect, view and analyze virtually any metric including power consumption, temperature and utilization from IT assets, virtual servers, applications and facilities equipment, at any scale, from a single rack to a globally deployed multi-datacenter infrastructure. Create unlimited aggregations by location, application or any of your required groupings for real-time viewing, reporting and chargebacks. Navigate directly from within ServiceNow Configuration Items (assets) or drill down visually through floor plans, maps and rack elevation views using our proprietary UI builder based rendering engine. You configure it all within the ServiceNow CMDB. No synchronization with another CMDB, no second data source, no multiple places for your configuration details. It’s the ultimate Datacenter Management (DCIM) solution for anyone using ServiceNow to make your data center work flow.
APPLICATION DETAILS
This application is the main Tier44 application required for visualization for data centers, rooms, racks, capacity aggregation, planning, and all the base Tier44 functionality. It provides the base for additional packages and functionality that will be released individually on the ServiceNow store.
ADD-ON MODULES (Not included in this package)
Not included in this package is the Tier44 Global Energy Intelligence application for monitoring and data collection, and the Tier44 Quick Scan application for Rack and Location audits. They are available as a certified add-on module in the ServiceNow store. For details, availability and free trials, please contact Tier44.
NEW IN VERSION 5.5
1. AI Generated Network and Power Interfaces added to the Interface Builder to allow users to detect network and power interfaces using our proprietary AI model. Simply upload your image to our AI Detection tool in the Interface Builder and it will automatically attempt to detect RJ45 ports, SFP ports, Power Outlets and more!
2. Updated Graphical Elements to make table renderings more responsive. Pages no longer need to be refreshed when switching tabs, resulting in reduced load times. Pages can also dynamically render tabs for even faster initial page loading. Added text rendering, line rendering and the ability to highlight available spaces/ports.
3. Major Interface Builder Update to add lines and text to floorplans. Draw walls or your own floorplan with the line tool and label static areas of your floorplan with the text tool! Additionally, updated the entire Interface Builder experience with improved tool usage, and a clear view of our image repo to pick images from.
4. New Tier44 Tasks to visualize and unvisualize CMDB elements separately. Allows users to track visualizations and removed visualizations. Integrates with Change Management, Service Catalog, Incidents, Tasks and more!
PRICING DETAILS
The price is $4,000/month for unlimited use (unlimited users, unlimited racks, unlimited data centers, unlimited number of CIs) of the application within a single ServiceNow instance, hosted by ServiceNow. The monthly fee includes support and updates as new versions get released and allows for use in cloned down sub-production instances.
Please note: Fedramp hosted installations are $6,000/month, on-premise installations are $8,000/month. For MSP/Domain Separated configurations, please contact us for details.
Prices as of September 2025
Visualizing datacenter content directly from within the ServiceNow CMDB - no parallel CMDB, no integration - you benefit from a single source of truth and a single place to maintain and view your DCIM details, which is directly within ServiceNow.
Views include floors, rooms, racks and "contains", "powered by", "connected to", etc. relationships. Please see the pictures for some example screens. Unlimited visualization, no limit on the number of users, data centers, racks or CMDB entries.
Monitoring of IT and facility components inside and across data centers, including history and trendlines for auditing, capacity planning and data center management will be available shortly as an add-on module. Please contact Tier44 for details.
A free 30 day trial is available, supported by Tier44, to demonstrate the full functionality within your own environment, using your own CMDB data - you see it, you will believe it, as it gives you unprecented value from turning tables and forms into actionable intelligence.
Intelligence the integrated DCIM solution will provide with a single click:
1. Where is the room in the data center?
2. Where is the rack in the room?
3. How much space do I have available in this rack?
4. How much power do I have available in this rack?
5. How many network ports do I have available from this switch?
6. Where can I put this server?
7. How accurate is my CMDB?
With optional monitoring enabled:
8. Whats the current temperature of my data center?
9. How much power uses this rack, row, data center and application?
10. Whats my PUE?
Additional modules include Tier44 Quick Scan to audit racks and rack content in minutes. Contact Tier44 for further details and a demo.
Tier44 EM/8 5.5.10 updates
- New AI Model Interface Detection tool for the Interface Builder
- Improved Graphical experience. Tabs now load when page loads and do not require a page refresh anymore
- Improved Import mechanism for even quicker and smoother data imports.
- CMDB UI Actions that make use of Tier44 Tasks to quickly set up relationships
Version 5.5 has been updated and certified for ServiceNow Xanadu, Yokohama and Zurich. This version includes major changes to the Graphical Experience and Interface Builder
Tier44 EM/8 5.4.10 updates
- Additional Import Guardrails and logging detailed information when using Tier44 Transform maps
- Fixed App Navigator links and added a fix script to correct existing broken links
- Added space availability search to Tier44 Task to show only available positions or connections
Tier44 EM/8 5.4.3 updates
- Improved Import Experience. Additional transform maps and tables that use the IRE engine to assist with initial data import and moving data between instances
- Introducing Tier44 Visualization Tasks! These can be added to your existing Change Processes or Service Catalog Items.
- Streamlined rendering pipeline for faster experience
Version 5.4 has been updated and certified for ServiceNow Vancouver, Washington DC and Xanadu. This version includes major changes to importing data and integrating with Changes.
Tier44 EM/8 5.3.7 updates
- Rendering features added for improving UI interactions and functionality
- Overhauled import mechanism to allow for more detailed cable matrices and ensuring robust data quality
- Removed auditing for aggregation records
Tier44 EM/8 5.3.6 updates
- Rendering efficency improved for consistent visualization times
- Updates to allow for new add on applications
- Automatic relationship management for Datacenters, Rooms and other facilities
Tier44 EM/8 5.3 introduces new functionality:
- The Relationship Builder has been updated to work faster and more responsively
- New business rule for managing equipment through Hardware table with custom tables
- More customization features regarding automatic interface creation.
- Cable view includes updates for changing cable text color and identifying problems with network connections.
Version 5.3 has been updated and certified for ServiceNow Utah, Vancouver and Washington. This version includes many UI updates and minor changes.
This version includes visualization for data centers, equipment, racks and rows with no limitation on the number of users. Please note that the rendering we provide is fully built into the ServiceNow platform and requires no external keys or access. We do however provide an image repository that can be accessed from your ServiceNow instance. Please contact Tier44 in case you use a fully encrypted version of ServiceNow or desire access to our image repository.
You may need ServiceNow platform run time licenses for users and other optional ServiceNow modules for Event Management and MetricBase which are not included and need to be ordered from ServiceNow as needed.
This application does not use Now Assist or any ServiceNow provided Generative AI or Agentic AI features and therefore does NOT consume any Assists.