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2.0.3
Yokohama, Xanadu, Washington DC, Vancouver
Performance Analytics Content Pack for Public Sector Digital Services provides KPIs and benchmarks to measure the performance of services being provided to constituents. Metrics include:
- Most popular request(s)
- Average response rate
- Distribution of requests by type
- Average resolution rate
- Services with fastest and slowest performance
Dashboards for:
- Constituent Services Overview
- Service Offered Performance Overview
- New
- The Constituent Service Dashboard has been migrated to Next Experience Platform Analytics. Next Experience is a Now Platform feature that is active by default when the user loads or upgrades to the Xanadu release. The dashboard migration to Next Experience enables continuous visualization of historical and real-time process statistics in role-based dashboards, enabling individual stakeholders to make informed decisions.
- Required plugins and products
- Customer Service (com.sn_customerservice)
- Dependencies
- Performance Analytics(com.snc.pa)
- Store App Dependency
- Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)