Medallia for FSM enables customers to seamlessly integrate Medallia and ServiceNow Field Service Management.
Medallia is the leading experience management platform, helping leading brands llike ABN AMRO, ADP, Petco, Rent-A-Center, Sam’s Club, Sprint, and Vanguard improve their customer and employee experience.
By integrating Medallia and ServiceNow FSM, field service organizations can uncover key insights in the service delivery journey, from pre-dispatch to post-service. Using these insights, they can drive change that increases employee satisfaction and operational efficiencies.
Medallia for FSM is a native Built on Now application for your ServiceNow platform, and is an enterprise-built solution that has been designed and tested for fast, agile, resilient, secure, human, connected digital transformation.
Bi-directional integration between Medallia Experience Cloud and ServiceNow, including:
- Synchronization of Medallia feedback into ServiceNow to enrich existing workflows and identify opportunities for new ones.
- Triggered Medallia feedback on ServiceNow FSM Work Order resolution to validate that the contact is satisfied with resolution.
Version 1.0.5
- Changes to handle 3DES deprecation
- Requires Paris or above.
- Requires Field Service Management plugin.
- Requires the Medallia Connector integration.