0
3.2.7
Zurich, Yokohama, Xanadu
Plan your teams' work and assign work items such as incidents, problems, change requests, or interactions to them based on their skills and availability. View your teams' shifts and work assignments and assign or reassign the work items from a central location.
- Assign work for your agents more effectively based on their skills and availability.
- Gain insights into which agents have been recommended to work on a task based on the mandatory and optional skills they have.
- Track tasks such as incidents, problems, change requests, or interactions that each member of your team is working on. Analyze your teams' shifts and work assignments and assign or reassign the work items from a central location.
Minor bug fixes.
Requires ITSM/CSM Enterprise or standalone workforce optimization license.