Now Assist for HRSD enables generative AI capabilities for Case and Knowledge Management to boost agent productivity and deliver faster case resolution for employees.
Allow HR agents to:
- Instantly view the summary of a case topic, action items, and resolution offered
- Generate and record readable resolution notes when they close cases
- Summarize chats during handoffs and wrap-up, and generate short descriptions of the chat
- Leverage generative AI to enable agents to quickly generate first draft of knowledge articles ready to be published after review
Allow employees or admins to:
- Get direct and actionable responses on customer-specific content using generative AI in search
- Enhance self-service using the new LLM powered Virtual Agent experience with a simplified set-up experience
- Filter sensitive requests like harassment, misconduct complaints and so on, to be identified by the Virtual agent and get redirected to a human support instead of allowing the VA to respond
Release for YP1 and HR Service Delivery HR agent collection
Install the following plugin on your instance:
com.sn_hr_core
Below store app is required:
Gen AI Platform App-
sn_genai_platform (4.1.0)
Below store app is optional:
Agent Workspace for HR Case Management-
com.sn_hr_agent_ws (3.1.2)