Overview Eliminate manual touchpoints in your device lifecycle with the IVM SmartLockers app for ServiceNow. This app connects ServiceNow Asset Management directly with IVM's intelligent locker network, enabling fully automated, self-service hardware deployment and returns — without requiring IT staff intervention at every step.

What It Does From the moment a device is requested through the IVM Service Catalog, the app takes over. Tickets are automatically opened, a locker compartment is reserved, and the end user receives access credentials — all tied directly to their asset record in ServiceNow. When a device is picked up or returned, the SmartLocker communicates with ServiceNow in real time, automatically closing the associated ticket and updating asset records without any manual input. Technicians can also load and unload locker inventory directly within the app, keeping deployments running smoothly.

Key Features

Dedicated IVM Service Catalog with automated workflows supporting end-to-end SmartLocker asset deployments and returns
Service requests and incidents are automatically opened when an asset is requested from a SmartLocker, eliminating the need for manual ticket creation
Real-time pickup and drop-off detection at the SmartLocker automatically triggers closure of associated tickets, ensuring accurate and up-to-date request tracking
Technician-facing functionality to load and unload SmartLocker inventory directly within the app, streamlining locker management and replenishment
Live visibility into SmartLocker inventory and individual asset status, giving teams real-time insight into locker contents at all times
Direct integration with ServiceNow Asset Management, ensuring all SmartLocker activity is automatically reflected in asset records for full lifecycle tracking
Automated provisioning of system users into the IVM SmartLocker authentication system, enabling seamless and secure locker access

Who It's For IT Asset Managers, IT Operations teams, and Service Desk leaders looking to scale device deployment without scaling headcount. Ideal for distributed campuses, shift-based workforces, and high-volume onboarding and offboarding environments.

Business Value Reduce device deployment time from hours to minutes, cut IT desk walk-up volume, and gain complete visibility into every device handoff — all within the ServiceNow platform you already use.