All Companies need to automate to achieve rapidly higher effectivity, for easier and smoother delivery, improve the level of accuracy with positive impact to cost efficiency! How to effectively accomplish this mission? Magic Button and Automated workflows is the answer.

Magic Button enables automation of daily operations from any task inside ServiceNow. Using knowledge of specialists from 2nd and 3rd tier you can automate whatever area by creating powerful automated workflow in Magic Button. 1st tier specialist can just click the Magic button to run the automated action in external systems.

Use your imagination to discover use cases in your company environment. Most common use cases:

Request fulfilment is easy to understand by end user. No complex requests to fill in by the end users.
- Create an account in external system
- Add user roles and access privileges in external system
- Order a database

Incident management - use “Shift left principle” and transfer tasks of specialist to 1st tier agents
- Restart a service on a server

Change management – automate changes with clear reusable delivery steps
- Install patch on a server
- Order a server