0
1.0.1
Yokohama Patch 6
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly from within the Google Chat messaging app.
- Enable end users to engage with Virtual Agent to fulfill requests and find answers
- Get help with direct live agent interactions
- Update users by sending timely notifications of requests and changes to ServiceNow data.
- New integration channel with Google Chat
- Support for Virtual Agent experiences with Google Chat
- Push notifications support
- Live Agent interactions
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Virtual Agent (com.glide.cs.chatbot)
Role required:
- virtual_agent_admin and external_app_install_admin or admin