Brazil, Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 10, Zurich Patch 8, Zurich Patch 4, Zurich Patch 1, Yokohama Patch 11, Yokohama Patch 6
Integration
Enable end users to create and manage ServiceNow requests, receive notifications, and engage with ServiceNow Otto and live agents through Google Chat messaging.
- Get help with direct live agent interactions
- Update users by sending timely notifications of requests and changes to ServiceNow data
- Engage users with ServiceNow Otto
- Deploy Virtual Agent through self-configuration or the Google Workspace Marketplace
- Fixed
- Consistent, correct message ordering has been restored [PRB2087054]
- Formatting issues related to Markdown convention in catalog item messages have been resolved [PRB2087052]
- When presented with a picker, the "You selected ..." message no longer gets duplicated after the user selects an option and submits [PRB2071906]
- [PRB2064064]
- Regex issues addressed
- Resolves search term quote stripping being too narrow
Not applicable for this application version. For more information, please see
Application Runtime Policy
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Virtual Agent (com.glide.cs.chatbot)
Role required:
- virtual_agent_admin and external_app_install_admin or admin