The Customer Service Portal supports business-to-business (B2B) organizations to support their customers. The portal provides out-of-the-box self-service capabilities for customers to search for information or request assistance from a customer service agent.

Customers can search knowledge articles, engage with the community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications.

Customers can also manage their user profile, view assets and products and update their notification preferences.

Administrators can create users, manage registration, login and user role for others in their organization, assign contact to an asset, view and update customer contact information.