The Computacenter Three Strike Accelerator is a ServiceNow application which allows Service Desk agents to automate the process of contacting end users to collect additional information about an incident which has been raised.
The Three Strike process has the following features and benefits
- Automated Three Strikes process to manage aged incidents in ServiceNow
- Automatically contacts the caller at predetermined intervals until a response is received or the incident is closed
- Reduces manual effort and human error in managing incident notifications
The Computacenter Three Strike Accelerator is a ServiceNow application which allows Service Desk agents to automate the process of contacting end users to collect additional information about an incident which has been raised.
The Three Strike process has the following features and benefits
- Automated Three Strikes process to manage aged incidents in ServiceNow
- Automatically contacts the caller at predetermined intervals until a response is received or the incident is closed
- Reduces manual effort and human error in managing incident notifications
This is the initial release of the application
ServiceNow instance with Flow Designer and Platform Analytics