ServiceNow® Universal Task enables agents to create tasks for the employee to gather additional information or to request an action, such as uploading a document or ordering a catalog item, while working on a ticket.
It is a generic tasking framework that can be enabled for any ticket type, thereby providing a standardized, guided tasking experience across the organization.
Single Ticket Experience
Universal Task framework ensures a guided tasking experience for the requester. It provides a consolidated view of all the pending tasks that the requester must complete, throughout the request fulfillment process.
Standardize Employee Experience across Services
Universal tasks can be configured for any ticket type that extends the task table, ensuring a consistent tasking experience for employees irrespective of the ticket type or the service type.
Increase fulfillment efficiency
Universal Task framework contains predefined task types, enabling agents to quickly task the requester and get the information required to resolve a ticket in the most efficient way possible.
Task due dates and default notifications ensure the requester's active participation in the fulfillment process.
New
sandbox access for Client-Callable Script Includes
Changed-N/A
Fixed-N/A
Removed-N/A
- Properties that need to be created
- glide.enforce_security_scope.sn_uni_task property needs to be set in Global scope with a boolean value of true.