The Custom Connector Gateway service is provisioned on a regional basis rather than per individual country.
- IMPORTANT : Except for Canada, Germany, and Japan, this regional hosting approach may conflict with contractual requirements for in-country data processing.
- Please contact ServiceNow if this is preventing you from using this product.
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The External Content Connectors application helps organizations bring external data repositories into AI Search, offering a seamless and secure way to unify content across systems. With support for ServiceNow documentation and external platforms like Atlassian Confluence Cloud, Microsoft SharePoint Online and more, users can access both internal and external data in one cohesive search experience.
A dedicated, user-friendly UI makes it easy for administrators to manage the entire process—from configuring connections and setting up crawls to monitoring performance and reviewing results. Flexible options allow you to define crawl schedules, refine content inclusion and exclusion rules, and map user permissions effortlessly, ensuring only authorized access to data.
By centralizing content from multiple sources and integrating it with AI Search, External Content Connectors improves productivity, enhances search accuracy, and makes it simpler for organizations to access the information they need.
Important: This app listing is a component as part of the External Content Connectors Application suite and can not be installed individually.
- User-friendly configuration: Manage connections, crawls, and performance analytics with an intuitive end-to-end UI.
- Unified search: Seamlessly connect AI Search with external repositories such as Atlassian Confluence Cloud and Microsoft SharePoint Online.
- Robust security: Retain original user and group permissions from external source systems to ensure secure access to content.
- Customizable crawls: Define inclusion/exclusion rules and schedules to tailor crawls to your organization’s needs.
- Performance insights: Monitor crawl performance, review user mappings, and access detailed reports for optimization.
- Scalable indexing: Crawl and index up to 10 million documents per connector, with options to increase limits.
- New
- Moving from Limited Access to Generally Available release.
- Support for Markdown (.md) file/attachment type.
- Support for email message (.eml, .msg) file/attachment types when MMS is activated.
- Fixed
- UI: Renamed "Quota Usage" to "Connector Limit" in analytics view and adjusted its tooltip to better reflect its meaning and distinguish it from consumption based counts.
- External Content for AI Search plugin (com.glide.ais.external_content)
- xcc_admin role for setup and maintenance
- Family compatibility is AP8+, BP2+
External Content Connectors (XCC) are part of AI Native WDF SKUs and usage is drawn from the Data Fabric Credits pool (1 document - 1 credit - 1 year).
Required plugins:
- Code Signing framework (com.glide.code_signing)
- Glide Hermes Message Queue (com.glide.hermes)
- ServiceNow IntegrationHub ETL Consumer - Kafka (com.glide.hub.etl_consumer.kafka)
- ServiceNow IntegrationHub Kafka Consumer (com.glide.hub.kafka_consumer)
- ServiceNow IntegrationHub Action Step - Kafka Producer (com.glide.hub.action_step.kafka)
- ServiceNow IntegrationHub Flow Trigger - Kafka (com.glide.hub.flow_trigger.kafka)
- Certificate based authentication (com.glide.auth.mutual)
- Internal Service to Service Security Standard (com.glide.kaa)
- ITOM Cloud Services Core (sn_itom_cloud_svc)