One-click identity verification, powered by Incode. Verify the identity of your customers and employees directly within ServiceNow - without leaving the platform. Agents can instantly request biometric identity verification from any record and get real-time results, reducing fraud risk, ensuring compliance, and accelerating case resolution across IT, HR, and operations workflows.
- One-click identity verification directly from Incidents, Service Requests, Change Requests, HR Cases, and Approvals
- Real-time verification status updates and full audit trail automatically posted as work notes
- Flexible delivery — send verification links via email or SMS
- Powered by Incode's AI-based biometric technology for fast, accurate identity checks
- Seamless webhook integration — verification results flow back to ServiceNow automatically
- Role-based access control for agents and administrators
Initial release of the Incode Identity Verification app. Enables one-click biometric identity verification directly from ServiceNow records including Incidents, Service Requests, Change Requests, HR Cases, and Approvals. Verification results are automatically posted back to records in real time, with full audit trail in work notes.
ServiceNow Zurich or later. Active Incode account with API key, OAuth2 client credentials, and webhook endpoint configured.
Other Requirements:Active Incode account with API Key, OAuth2 Client ID and Client Secret, Integration Reference, and Incode Auth Server URL required. Available at incode.com.