0
2.3.26
Australia Patch 1, Australia, Zurich Patch 6, Zurich, Yokohama Patch 12, Yokohama
Standalone Application
The Service Exchange application enables customers to connect with their providers through their ServiceNow instance. It provides seamless connections across the provider’s ecosystem to enable flow-through service and support requests, without having to set up costly custom integrations.
Customers can request services and support, track progress, and receive service updates and notifications from their providers in their own ServiceNow instance without having to swivel-chair to an external system.
- The new UIB registration experience remains the default for consumers completing instance registration. Providers can now direct a consumer to the classic registration experience by adding newUI=false to that consumer's registration link.
- Impact consumers are directed to the classic registration experience by default.
- Improved synchronization of connection health monitoring settings between provider and consumer instances, so slow and down connection thresholds stay consistent across both sides. When needed, the provider can modify the threshold and the connected consumer instance is automatically updated, and vice versa.
- N/A - All requirements are automatically installed.