0
2.4.10
Brazil, Australia Patch 1, Australia, Zurich Patch 6, Zurich, Yokohama Patch 12, Yokohama
Standalone Application
The Service Exchange application enables customers to connect with their providers through their ServiceNow instance. It provides seamless connections across the provider’s ecosystem to enable flow-through service and support requests, without having to set up costly custom integrations.
Customers can request services and support, track progress, and receive service updates and notifications from their providers in their own ServiceNow instance without having to swivel-chair to an external system.
Foundation Data Sync for Consumers — v2.4.10
No functional changes.
Service Exchange for Consumers — v2.4.10
Fixed
- Attachments could queue unnecessary background jobs regardless of connection state. (PRB2070888)
- A remote task wasn't created when its trigger condition referenced a child-table-only field. (PRB2070471)
Foundation Data Sync for Providers — v2.4.10
Fixed
- Custom fields from a consumer are now preserved on offering/subscription items after provider acceptance.
Service Exchange for Providers — v2.4.10
Fixed
- Remote Choice Definitions with Account Secure could fail lookups for external integration users. (PRB2054434)
- An emoji in the off-boarding message blocked translation when switching languages. (PRB2032117)
Changed
- Provider Task activity stream now defaults to Additional Comments instead of Work Notes.
Foundation Data Sync — v2.4.10
Fixed
- Multi-value list fields could truncate when a later batch sent more data than the first. (PRB2068326)
- Requesting an offering referencing a table missing on the requester blocked further requests. (PRB2063217)
- Initial payload sync could duplicate or skip records if source data changed mid-sync. (PRB2061531)
- Batches after the first could stop processing during bulk sync. (PRB2068330)
- Knowledge article attachment sync now correctly handles tables that extend a base table.
Changed
- Synced KB articles now default to including the provider name in the target KB name.
Service Exchange Base — v2.4.10
Fixed
- Near-simultaneous updates on provider and consumer could drop one side's change. (PRB2029744)
- output.ignore=true on a transform didn't actually exclude the field from the sync payload. (PRB2066768)
- The Case table lacked a proper label/plural, showing an auto-generated name to some users. (PRB1923483)
- A multi-row variable set on a record producer overwrote all rows with the last row's value. (PRB2061638)
Changed
- Restart Connection after a clone/upgrade now also reactivates capture definitions automatically.
New
- Added a scheduled sweep to reactivate capture definitions left inactive after a clone/upgrade.
Service Exchange Order Management for Providers — v2.4.10
Fixed
- Addressed release-verification issues with config-failure errors and stale inactive offerings on the request page. (PRB2076821)
Service Exchange Remote Process Sync Transport — v2.4.10
Fixed
- Onboarding could time out on slow connections, leaving OAuth credentials empty. (PRB2064896)
- OAuth credentials during onboarding were sent via URL query params instead of the request body. (PRB2060125)
Transporter — v2.4.10
No functional changes.
Service Exchange Health — v2.4.10
Fixed
- Integration-user-naming scan check didn't validate the required prefix. (PRB2023585)
- Some pre-onboarding scan failures didn't generate an Issue record, hiding the block reason. (PRB2025384)
- Tightened ACLs on Health records; removed a console log exposing connection data. (PRB2071380)
- Fixed message alignment and a duplicate message on the admin-group scan check. (PRB2067053)
- Connection Dashboard now shows accurate inbound/outbound transport queue backlog counts.
Changed
- Consolidated two magic-link scan checks into one, gated on whether magic links are enabled.
New
- Added a clearer down-connection warning about data loss after 7+ days.
- Added a notification to admins when the Admin group has no users.
- Added warning messages for missing roles (itil, cmdb_read, personalize, import_admin).
Not applicable for this application version.
- N/A - All requirements are automatically installed.