0
28.0.0
Yokohama, Xanadu, Washington DC Patch 3, Washington DC, Vancouver
Recommended Actions for Customer Service provides predefined guidances and recommendation context records tailored for Customer Service. This app also provides workspace configurations that display recommended actions in the contextual side panel without the need for admin configuration.
- Case context record is provided with the application.
- Show recommended actions for a case record in the CSM Configurable Workspace without any additional setup.
- New guidances for case, incident, problem and change request.
- Added search result mapping records for the case context to map to a default guidance.
Required plugins and products:
- Recommended Actions application