Make Your Enterprise Data Human—and Actionable.
YouDesign is your visual teamspace to design, plan, and execute transformation—natively on ServiceNow.
Unlike whiteboards or static diagrams, every element in YouDesign is connected to live ServiceNow data. That means what you sketch isn’t just a drawing—it’s real. It’s part of your architecture, your portfolio, your strategy. You can analyze it, approve it, track it, and bring it to life.
YouDesign replaces traditional ServiceNow list views, form views, reports, and dashboards with a single, intuitive board where users can explore data, add context, make decisions, and take action, all in one place. Everything happens right inside YouDesign: create models, comment, present, and even kick off workflows, without ever leaving the canvas. It’s a completely new way to work in ServiceNow—more visual, more collaborative, and instantly understandable for everyone.
Who is YouDesign for?
YouDesign is built for anyone involved in shaping change across the enterprise—not just architects.
- Enterprise & Solution Architects – to design, govern, and communicate architecture
- Business & Strategy Leaders – to translate goals into executable plans
- Customer Experience & Innovation Teams – to design journeys, personas, and value streams
- Transformation Managers & PMOs – to plan and steer change initiatives
- Risk, Compliance & Governance Roles – to visualize policies, data flows, and dependencies
- Application & Portfolio Owners – to rationalize systems and optimize investments
What Makes YouDesign Different?
Unlike tools like Miro®, Visio®, Lucidchart®, draw.io®, or Sparx®, YouDesign goes beyond static visuals. Every object on the canvas is tied to live ServiceNow data—structured, versioned, and ready for action.
- Live ServiceNow Data
No exports, no syncing, no placeholders. What you see is what you act on. - No More List Views or Static Dashboards
Say goodbye to traditional forms and reports. YouDesign turns complexity into visual clarity—so business and IT users can work from the same canvas. - Everyone Can Contribute
Designed for both experts and non-experts, YouDesign makes enterprise data human—so anyone can engage, decide, and drive change. - 100% Built on Now®
Runs securely inside your existing ServiceNow environment—leveraging native platform controls, ACLs, and compliance frameworks. No integrations. No workarounds. Fully upgrade-safe.
Ready to Take YouDesign to the Next Level?
Unlock the UPMX Extension Pack to activate the market’s most advanced enterprise metamodel—extending ServiceNow’s CSDM with full architecture governance, lifecycle tracking, and the ins-pi Transformation Framework, featuring 150+ real-world use cases, including:
- Artificial Intelligence Portfolio Management (AiPM)
- Capability-Based Planning & Value Stream Modeling
- Application Rationalization (APM incl. TIME analysis)
- Customer Journey & Persona Mapping
- ESG, Risk & Compliance Visualization
- Data Governance & Lifecycle Management
- Innovation & Technology Portfolio Planning
- Full Enterprise Architecture Management (EAM)
YouDesign Your Transformation
Infinite Boards
Break free from static modeling. YouDesign gives you an infinite visual canvas to bring everything together—diagrams, dashboards, notes, data, images, and tasks—all in one place. It’s your central hub for planning, designing, and executing transformation.
Current State Modeling
What you see is always up to date. YouDesign syncs live with ServiceNow, giving you a real-time view of your enterprise. No refreshes. No manual exports. Just one living model, directly connected to your architecture, applications, and services.
Future State Planning
Plan what’s next—without touching production data. Overlay future-state designs, model what-if scenarios, and safely explore changes before publishing. Perfect for roadmaps, capability evolution, and transformation planning.
Interactive Visualizations
Make complexity simple. Explore your data through interactive visualizations like Context Map, Hierarchy Map, Lifecycle Roadmap, Kanban, and List View. These views help you track structure, flow, and progress—backed by real-time data.
Templates (Global, Teamspace & Personal)
Start fast with ready-to-use templates for strategy, planning, and collaboration—including Business Model Canvas, SWOT, PESTLE, OKR, Lean Canvas, and more. YouDesign supports global templates for standardization, teamspace templates for domain-specific use, and personal templates for individual workflows. Whether you’re brainstorming, aligning stakeholders, or launching a new initiative—you’re never starting from scratch.
HOP (Hop Through Relationships)
Explore your data like never before. The HOP feature lets you visually navigate connected elements across multiple levels—right on your board. Click the rabbit icon to expand relationships up to 5 hops deep, choose specific tables and links, and instantly visualize how everything is connected. With real-time loading and a non-blocking UI, HOP brings hidden dependencies and deep insights to light to track your data-lineage.
Realtime Indicators
See your data come to life. Set up visual indicators for metrics like cost, risk, value, and lifecycle status. Shapes light up with real-time insights, helping you make confident decisions, even in live sessions or boardroom reviews.
Live Data Editing
Work directly with real ServiceNow data—no list views, forms, or external tools. YouDesign’s Data Hub and Data Panel lets you view and update records right from the canvas while maintaining governance and data integrity.
Teamspaces
Support federated teams with tailored environments. With Teamspaces, you can define access, shapes, boards, and views by role or domain—whether for architects, risk managers, business owners, or CX teams.
Real-Time Collaboration (Experimental Mode)
Co-edit boards, comment in context, and watch ideas come to life with secure, real-time collaboration. Built entirely within ServiceNow—no need for third-party tools or sync hacks.
Presentation Mode
Presentation Mode turns any board into a read-only, interactive experience, perfect for workshops, stakeholder reviews, or executive briefings. Invite others to explore content, drill into diagrams, and navigate across frames. It’s the ideal way to share complex information for consumption, alignment, approval, or decision-making, all while keeping your models secure and intact.
Modern User Interface
YouDesign replaces the traditional ServiceNow UI with a completely modern visual experience—no list views, no form clutter. Navigate, create, and present with minimal clicks and zero friction. Whether you’re modeling, reviewing, or collaborating, everything happens inside a sleek, intuitive interface.
High Performance & Security
YouDesign runs entirely within your own ServiceNow instance—not on a separate platform. That means no external data exchange, no integrations, and no duplication. It leverages ServiceNow’s enterprise-grade cloud infrastructure and secure data centers, ensuring high availability, compliance, and performance by design.
100% native. Upgrade-safe. Your platform. Your data. Always secure.
- Introducing a new visualization: Roadmap that support by default UPMX Lifecycles.
- Introducing Relationship Fields: a flexible new functionality that allows you to configure, manage, and display indicator fields linked to CI relationships.
- Introducing Show Reversed Relationship: a global setting that lets you decide whether the direction of relationship creation or update should affect the available relationship types.
- Added Complement to Load Dependencies, allowing you to choose whether to connect to existing items or create new connections.
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Hierarchy Map visualization received a major upgrade:
- New configuration window lets you choose which tables to include.
- Option to load or exclude CI Relationships.
- Additional filters and settings added for more control.
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Publish functionality improved:
- Removed the custom publish role.
- YouDesign now fully relies on ServiceNow ACLs.
- Enhanced Data Panel and Explorer to better handle and respect access restrictions defined by ServiceNow ACLs.
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Canvas Object Order:
- In preparation for the addition of layers, we have redesigned the way how YouDesign handle the order of objects on the canvas. All objects now will have a zOrder, which indicates which objects should appear in front or behind others.All objects now have an assigned stacking order (front/back).
- This will provide a more stable, consistent and strong core for future functionalities, like Layers.
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Visualizations
- When the last item is deleted from a visualization, the shape now resets to its initial state.
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Shapes
- Added text support to the Group shape in the Basic Shapes category.
- Corrected and upgraded several shapes where the is_group property was incorrectly enabled, ensuring only intended shapes have group shape functionality.
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Publish
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Clearer toast messages when publishing fails due to missing mandatory fields.
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When rejecting an item, the associated field is now visible within the comment for better context and traceability.
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Explorer
- Publish button is disabled while another publish action is running.
- Now supports hierarchical display of groups, containers, and similar shapes.
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Data Panel
- Now supports ServiceNow Choice fields without none option.
- Added support for multiline text fields.
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Realtime Indicator
- Automatically selects the correct configuration when nodes and links are selected while the panel is open.
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Data Hub
- Table order now respects Category order and name, followed by Shape order and name.
- New global setting lets you choose whether the table selector displays the shape name or the table definition name.
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Added option to toggle between Editor and Presenter mode when editing board-type links.
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Filters Dialog
- Reference fields now support large datasets when selecting values.
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Load Dependencies
- Layout improved.
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HOP
- Improved the notification message sequence.
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Visual Links
- You can now flip the arrow direction directly from the toolbar when selecting a visual link.
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Date/Time Format
- Now respects the user's preferences; defaults to system format if none is set.
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Background Color Selector
- Added a visible border to help distinguish white color selections in the toolbar.
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Improved the notification message displayed when a session times out, providing clearer guidance for users to reauthenticate and continue working
- Fixed an issue where mixed languages caused label inconsistencies in the Data Panel, Load Dependencies, and Filters.
- Fixed an issue where cropped images would disappear unexpectedly.
- Fixed an issue where backend modules were not visible to YouDesign Admins.
- Fixed an issue where, in some cases, editors could not delete their own boards.
- Fixed an issue that allowed links within grouped objects to be deleted unintentionally.
- Fixed an issue where newly added templates did not load their associated relationship styles.
- Fixed an issue where changing the level in Hierarchy Map was not reflected in the Explorer.
- Fixed an issue where reassigning elements and planning in the Data Panel did not appear in the Explorer.
- Fixed an issue in the Data Panel where setting the table to “none” did not refresh the available fields.
- Fixed an issue where filters were not applied after reassigning the table on elements.
- Fixed an issue where group or container shapes lost their ability to hold objects after assigning an element.
- Fixed an issue where AWS shapes could not change their border color.
- Fixed an issue where the Hierarchy Map layout became distorted after changing the level...
For the full release notes, please visit: https://docs.youdesign.app/changelog/version-21#/
Minimum ServiceNow installation. No other plugins or ServiceNow modules are required!