Make Your Enterprise Data Human—and Actionable.
YouDesign is your visual teamspace to design, plan, and execute transformation—natively on ServiceNow.
Unlike whiteboards or static diagrams, every element in YouDesign is connected to live ServiceNow data. That means what you sketch isn’t just a drawing—it’s real. It’s part of your architecture, your portfolio, your strategy. You can analyze it, approve it, track it, and bring it to life.
YouDesign replaces traditional ServiceNow list views, form views, reports, and dashboards with a single, intuitive board where users can explore data, add context, make decisions, and take action, all in one place. Everything happens right inside YouDesign: create models, comment, present, and even kick off workflows, without ever leaving the canvas. It’s a completely new way to work in ServiceNow—more visual, more collaborative, and instantly understandable for everyone.
Who is YouDesign for?
YouDesign is built for anyone involved in shaping change across the enterprise—not just architects.
- Enterprise & Solution Architects – to design, govern, and communicate architecture
- Business & Strategy Leaders – to translate goals into executable plans
- Customer Experience & Innovation Teams – to design journeys, personas, and value streams
- Transformation Managers & PMOs – to plan and steer change initiatives
- Risk, Compliance & Governance Roles – to visualize policies, data flows, and dependencies
- Application & Portfolio Owners – to rationalize systems and optimize investments
What Makes YouDesign Different?
Unlike tools like Miro®, Visio®, Lucidchart®, draw.io®, or Sparx®, YouDesign goes beyond static visuals. Every object on the canvas is tied to live ServiceNow data—structured, versioned, and ready for action.
- Live ServiceNow Data
No exports, no syncing, no placeholders. What you see is what you act on. - No More List Views or Static Dashboards
Say goodbye to traditional forms and reports. YouDesign turns complexity into visual clarity—so business and IT users can work from the same canvas. - Everyone Can Contribute
Designed for both experts and non-experts, YouDesign makes enterprise data human—so anyone can engage, decide, and drive change. - 100% Built on Now®
Runs securely inside your existing ServiceNow environment—leveraging native platform controls, ACLs, and compliance frameworks. No integrations. No workarounds. Fully upgrade-safe.
Ready to Take YouDesign to the Next Level?
Unlock the UPMX Extension Pack to activate the market’s most advanced enterprise metamodel—extending ServiceNow’s CSDM with full architecture governance, lifecycle tracking, and the ins-pi Transformation Framework, featuring 150+ real-world use cases, including:
- Artificial Intelligence Portfolio Management (AiPM)
- Capability-Based Planning & Value Stream Modeling
- Application Rationalization (APM incl. TIME analysis)
- Customer Journey & Persona Mapping
- ESG, Risk & Compliance Visualization
- Data Governance & Lifecycle Management
- Innovation & Technology Portfolio Planning
- Full Enterprise Architecture Management (EAM)
YouDesign Your Transformation
Infinite Boards
Break free from static modeling. YouDesign gives you an infinite visual canvas to bring everything together—diagrams, dashboards, notes, data, images, and tasks—all in one place. It’s your central hub for planning, designing, and executing transformation.
Current State Modeling
What you see is always up to date. YouDesign syncs live with ServiceNow, giving you a real-time view of your enterprise. No refreshes. No manual exports. Just one living model, directly connected to your architecture, applications, and services.
Future State Planning
Plan what’s next—without touching production data. Overlay future-state designs, model what-if scenarios, and safely explore changes before publishing. Perfect for roadmaps, capability evolution, and transformation planning.
Interactive Visualizations
Make complexity simple. Explore your data through interactive visualizations like Context Map, Hierarchy Map, Lifecycle Roadmap, Kanban, and List View. These views help you track structure, flow, and progress—backed by real-time data.
Templates (Global, Teamspace & Personal)
Start fast with ready-to-use templates for strategy, planning, and collaboration—including Business Model Canvas, SWOT, PESTLE, OKR, Lean Canvas, and more. YouDesign supports global templates for standardization, teamspace templates for domain-specific use, and personal templates for individual workflows. Whether you’re brainstorming, aligning stakeholders, or launching a new initiative—you’re never starting from scratch.
HOP (Hop Through Relationships)
Explore your data like never before. The HOP feature lets you visually navigate connected elements across multiple levels—right on your board. Click the rabbit icon to expand relationships up to 5 hops deep, choose specific tables and links, and instantly visualize how everything is connected. With real-time loading and a non-blocking UI, HOP brings hidden dependencies and deep insights to light to track your data-lineage.
Realtime Indicators
See your data come to life. Set up visual indicators for metrics like cost, risk, value, and lifecycle status. Shapes light up with real-time insights, helping you make confident decisions, even in live sessions or boardroom reviews.
Live Data Editing
Work directly with real ServiceNow data—no list views, forms, or external tools. YouDesign’s Data Hub and Data Panel lets you view and update records right from the canvas while maintaining governance and data integrity.
Teamspaces
Support federated teams with tailored environments. With Teamspaces, you can define access, shapes, boards, and views by role or domain—whether for architects, risk managers, business owners, or CX teams.
Real-Time Collaboration (Experimental Mode)
Co-edit boards, comment in context, and watch ideas come to life with secure, real-time collaboration. Built entirely within ServiceNow—no need for third-party tools or sync hacks.
Presentation Mode
Presentation Mode turns any board into a read-only, interactive experience, perfect for workshops, stakeholder reviews, or executive briefings. Invite others to explore content, drill into diagrams, and navigate across frames. It’s the ideal way to share complex information for consumption, alignment, approval, or decision-making, all while keeping your models secure and intact.
Modern User Interface
YouDesign replaces the traditional ServiceNow UI with a completely modern visual experience—no list views, no form clutter. Navigate, create, and present with minimal clicks and zero friction. Whether you’re modeling, reviewing, or collaborating, everything happens inside a sleek, intuitive interface.
High Performance & Security
YouDesign runs entirely within your own ServiceNow instance—not on a separate platform. That means no external data exchange, no integrations, and no duplication. It leverages ServiceNow’s enterprise-grade cloud infrastructure and secure data centers, ensuring high availability, compliance, and performance by design.
100% native. Upgrade-safe. Your platform. Your data. Always secure.
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New Add-on: YouDesign BPM
Introducing a new add-on available in the Store — YouDesign BPM — which brings Business Process Management capabilities, including a comprehensive BPMN (Business Process Modeling Notation) shape library for process modeling and visualization. -
Suggested Link Styles
A new Suggested Link feature lets you define pre-configured link styles between shapes. You can choose and apply preferred styles easily.
This feature is also leveraged by the new YouDesign BPM add-on. -
Enhanced Replace Shape & (Re)Assign Data Hub Elements
The new Replace Shape feature complements improvements to (Re)Assign Data Hub Elements.
Both are now managed under a unified Global Setting, giving you full control over how the appearance and data associations of shapes are enforced across your boards.
- Updated internal libraries to the latest stable versions for improved maintainability and performance.
- Roadmap Visualization is now disabled by default when UPMX is not installed (since it currently relies on it).
- Added a warning message in the Shape Field form when the selected table is not part of the existing Global Setting configuration.
- Added a notification in the Shape form for shapes marked as Data Hub shapes when they lack a table or display field association.
- Added support for List fields in the Data Panel.
- Added the ability to view and update Board fields (as shown on the homepage) directly from the Data Panel. This view is now available when no objects are selected on the canvas. Editable in Editor Mode; Read-only in Presenter Mode.
- Fixed an issue where HOP was reusing nodes near the start point.
- Resolved an issue where RTI fields of type text were not being highlighted on the canvas.
- Fixed an issue causing oversized titles in the visualization container after adding a node.
- Fixed an issue where duplicating a node placed the new node under attachments instead of above.
- Fixed a Data Hub issue where filtered records were ignored when dropping the table into the canvas.
- Fixed a layering issue where links could appear under a frame when one node wasn’t part of it.
- Fixed a freezing issue on the Board when rapidly changing the font size of a text node.
- Fixed a visual bug in Kanban visualization that showed incorrect content after an Undo action.
- Fixed a warning dialog appearing incorrectly when Start and End nodes were missing during Template creation.
- Fixed a duplication issue in Data Panel when opening a Future State Element for the first time after dropping it on the canvas.
- Fixed visual issues related to how displayed values appeared in the Explorer.
- Fixed issues related to the Undo operation.
- Fixed exporting failures.
- Fixed a bug causing the toolbar to disappear unexpectedly.
- Resolved minor layout issues in Presentation Mode.
Minimum ServiceNow installation. No other plugins or ServiceNow modules are required!