Blameless supercharges your incident response. Coordinate your team with clear process steps, roles and tasks. Focus on resolution and configure Blameless to your run-books with automated communications so all stakeholders stay informed. Save hours with automated post-mortem reports and continually improve with detailed performance data. The full record of each incident is fed directly into ServiceNow, helping speed time to assembly and resolution, without you ever having to leave your messaging app of choice. Teams stay resilient, customers stay protected with Blameless
Blameless provides a powerful two-way integration with ServiceNow. When a new incident is created in ServiceNow, a corresponding Blameless incident is automatically created and vice versa. Blameless provides powerful, coordinated incident management. With clear steps, roles and tasks defined out of the box, OR mapped to your existing process; to ensure your teams stay resilient and your customers stay protected. Blameless’ integration to ServiceNow enables you to:
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Automatically create incidents - in Blameless for new ServiceNow incidents. Updates to an incident in ServiceNow such as close event and adding work notes can be reflected back to the corresponding Blameless incident automatically. create follow-up actions or even swimlanes without ever having to leave Slack or Microsoft Teams.
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Automatically create incidents in ServiceNow - from Blameless incidents. Updates to an Blameless incident such as acknowledging the incident or assigning ownership can be reflected to the ServiceNow incident automatically.
- Automatically create Problem tickets in ServiceNow - from Blameless Retrospectives.
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Coordinate your response - Slack or Microsoft Teams incident channels , video conference rooms, response tickets, messages to on-call personnel, all created automatically as soon as an incident is activated within your chat app.
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Keep stakeholder informed - with Incident event triggered communications to specific stakeholders, all the right members of your team have the information they need to take action.
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Guided custom retrospectives - with custom questions and retro writeups easily completed within Blameless.
Metrics & dashboards - to help your team track SLO/SLI and learn effectively from every incident. These are also easily configured and distributed to give the right stakeholders visibility to performance data
Using current user as Blameless creator for ServiceNow to Blameless incident creation.
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