UPtime is DXC’s approach to providing fully integrated and automated Modern Workplace services to its customers and to increasing the overall value of Modern Workplace services by combining Automation, Analytics, and Intelligence. The UPtime Engagement Platform brings together the set of interactive technologies which we configure to run our managed services.
At its core is the functionality to allow employees to request new technology, manage their existing technology, and get the support that enables them to be more productive. The ease of access to, and communication with IT, the quality of the offered self-service and self-help capabilities considering their consumer-world equivalents.
The main elements comprising UPtime(TM) are:
· A browser-based client application (Experience Gateway) with which end users interact. This is not part of the scoped app, it runs in the cloud.
· A suite of integrations to provide requests, workflow, and experience measurement. This scoped app provides the integration with customer instances of ServiceNow so we can be part of the platform of platforms.
The application provides a number of APIs that allow us to consume and create data inside ServiceNow (Knowledge, Incidents, Requests, Assets, Cis, Users).
When DXC provides its Modern Workplace Managed services we need to provide knowledge and services to the users to support them. This needs to be accessible in ServiceNow but also alongside where they consume and request the offering.
UPtime is DXC’s approach to providing fully integrated and automated Modern Workplace services to its customers and to increasing the overall value of Modern Workplace services by combining Automation, Analytics, and Intelligence. The UPtime Engagement Platform brings together the set of interactive technologies which we configure to run our managed services.
At its core is the functionality to allow employees to request new technology, manage their existing technology, and get the support that enables them to be more productive. The ease of access to, and communication with IT, the quality of the offered self-service and self-help capabilities considering their consumer-world equivalents.
The main elements comprising UPtime are:
· A browser-based client application (Experience Gateway) with which end users interact. This is not part of the scoped app, it runs in the cloud.
· A suite of integrations to provide requests, workflow, and experience measurement. This scoped app provides the integration with customer instances of ServiceNow so we can be part of the platform of platforms.
The application provides a number of APIs that allow us to consume and create data inside ServiceNow (Knowledge, Incidents, Assets, Cis, Users).
When DXC provides its Modern Workplace Managed services we need to provide knowledge to the users to support them. This needs to be accessible in ServiceNow but also alongside where they consume and request the offering.
- PC Lifecycle Catalog Item – Addition of new variables Hiring Manager, Job Level, Power User and Travel User.
- VDA Catalog Item- Addition of Request Type values.
- Introduction of cancel and create subscription API used for evergreen subscription for user. Contract_manager role is required to execute those two resources.
- PC Lifecycle catalog item will be updated to close RITM's with 'Closed Skipped' state when RITM is cancelled with ‘Closed Skipped
Core ITSM is required (Incident, Knowledge)
ServiceNow Knowledge API
Decision Tables
Domain Separation supported with 4.x versions