The entitlement verification APIs help in querying customer entitlements to help customer service personnel to seamlessly and accurately identify the level of service or support a customer is promised.
The APIs provide relevant entitlement data in response to a flexible set of input parameters.
REST APIs that can be consumed by ServiceNow or external applications to list the entitlements and coverage data are based on:
- Account, Sold Product, Contract, Contract Line.
- Characteristics of a given entitlement.
New
Entitlement Verification application now supports the Fluent SDK. The application has been migrated to use the Fluent SDK, replacing the legacy ScriptIncludes with Fluent-based implementations. Existing REST APIs and application menu entries continue to be available, ensuring current integrations, user workflows, and menu configurations continue to function as expected. This modernization updates the underlying implementation to the Fluent SDK while preserving compatibility with existing integrations and application functionality
Dependencies
Customer Contracts and Entitlements