With the Build Agent (Trial) app, your instance will receive 100 free user interactions for 30 days at no additional charge, enabling you to explore the Build Agent features at no cost. If you exceed the limit of free interactions, you can either wait for your free interactions to reset after 30 days or install the paid Build Agent app on your instance to continue using its services.
Build Agent is an autonomous developer AI agent inside ServiceNow Studio and the ServiceNow IDE. It benefits customers by significantly accelerating application development on the ServiceNow platform. Build Agent automates many of the repetitive and time-consuming tasks that developers currently perform manually. This leads to:
1. Increased developer productivity.
2. Reduced development backlogs.
3. Faster time-to-market for new business applications.
4. A potential reduction in overall development costs.
Build Agent can help developers:
1. Create new scoped applications from scratch.
2. Edit existing scoped applications and metadata.
3. Debug code and automatically fix build errors.
4. Create, edit, and run automated tests (ATF).
5. Answer questions about ServiceNow development.
6. Write documentation for applications and code.
New
New model support
Build Agent now supports the following models:
- Azure OpenAI GPT 5.6 Sol
- Anthropic Claude on AWS Opus 5
Testing
- Create and run ATF test suites from Build Agent. Group multiple tests under a single suite and execute the suite to run regression testing without selecting individual tests. Execution status and any errors are reported in the chat panel.
- Test Agent can now generate ATF tests that use list and related list test steps, including validate related list visibility and apply filter to list. List step support extends test coverage beyond form-based interactions to include the full list view experience on the ServiceNow AI Platform.
Integrations & metadata
- Build Agent now supports integrations with the Box MCP server.
- ServiceNow Fluent, which Build Agent uses to create apps, now supports domain separation on records and APIs. You can set the
sys_domainfield and usesys_overridefields when working with records in domain-separated environments, so ServiceNow Fluent operates correctly across domains in your instance. - The following metadata are now supported in Build Agent:
- Service Catalog dependent question support
- Transition condition
- UI style
Platform & availability
- When you right-click a record or artifact and select Configure, the metadata editor now opens in ServiceNow Studio.
- Build Agent (Trial) is available by default on all instances, without requiring installation.
- Build Agent now supports automatic upgrades through the ServiceNow Store. Instances running Australia Patch 5+ or Zurich Patch 12+ that have Build Agent installed receive automatic upgrades when a new version is published.
Playbook support
Build Agent includes the following updates to Playbook support:
- Consolidates all records related to a playbook into a single XML update set file.
- Can now generate runtime permissions at the playbook level and at the stage level.
- Can now generate and configure the Set Playbook Outputs activity for nested playbooks.
- Can now configure agentic fields on form-based and record-based activities when the AI Agent plugin is active.
- Can now generate on-demand playbook launcher configurations.
- Can now define optional activities in a playbook.
Changed
New agentic-first development experience
ServiceNow Studio and IDE were redesigned for an agentic-first development experience with Build Agent:
- The central chat area on the ServiceNow Studio home page is the starting point for new Build Agent conversations.
- To open an existing conversation, select the Conversations icon in the Navigator panel.
- The Build Agent panel now opens on the Navigator panel of ServiceNow Studio.
ServiceNow IDE or ServiceNow Studio