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36.0.1
Zurich, Yokohama, Xanadu, Washington DC, Vancouver
Employee Center Pro provides a single unified portal for multi-department service delivery, enabling organizations to easily scale their service solutions across IT, HR, Workplace, Legal, and Procurement so employees can easily find information, get help, and request the services they need.
Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools including content publishing and campaigns, content experiences, and employee communities.
- Scale across the enterprise and deliver a multi-departmental service experience with a unified portal.
- Provide employee self-service for reporting issues, requesting items, finding information, and completing tasks.
- Drive employee-centric content discovery across the portal with Curated Experiences.
- Leverage Content Experiences to facilitate targeted content and communications.
- Receive ML-driven recommendations and content based on your job and interests.
- Track employee interactions within the portal with user analytics.
- Enterprise and AI-powered search.
- Virtual chat bot and live chat.
- Drive continuous feedback with integrated employee and service feedback.
Recent changes:
- Improved Mega Menu performance – Faster load times and smoother navigation.
- Improved resilience during high traffic events – Optimized for stability and performance during peak usage.
- Identified and removed existing, outdated content and sync new content to associated categories.
- Enhanced Requests experience for better configurability and user experience.
What you need:
- Get skeleton loaders for existing widgets, banner notifications for load delays, and asynchronous load-time processing to improve overall portal performance.
- Get the Employee Center Browser Extension to stay connected with your Employee Center portal activities even when you're working on external applications.
Note: Browser Extension feature requires the Employee Center for Browser Extension plugin.
Required plugins and products:
• Employee Center (sn_ex_sp)
• Employee Center Core (sn_hr_sp)
• Employee Experience Taxonomy (sn_ect)
• Employee Experience Foundation (sn_ex_emp_fd)
Dependencies:
• Content Experiences (sn_ca)
• Content Publishing (sn_cd)
• Enterprise Service Management Integrations Framework (sn_hr_integr_fw)