Australia, Zurich
Standalone Application
- Automates Service Bridge registration between a client ServiceNow instance and the Orange ServiceNow instance.
- Configures Remote Task Definitions and mappings, including publishing and activation.
- Provides a guided portal for registering customers, authenticating connections, selecting task types, and activating integrations.
Key Features of Orange Connect IT
- Automates Service Bridge registration between a client ServiceNow instance and the Orange ServiceNow instance.
- Configures Remote Task Definitions and mappings, including publishing and activation.
- Provides a guided portal for registering customers, authenticating connections, selecting task types, and activating integrations.
- Supports REST-based data synchronization between ServiceNow instances.
- Supports OAuth 2.0 client credentials and Basic Authentication; mutual authentication can also be configured where required.
- Includes onboarding and REST configuration records for managing customer and provider connection details.
- Provides connection and setup testing to verify that the integration is working.
- Supports configurable retries for API failures.
- Works with Service Exchange for Consumers, which must be installed first.
Initial Release
Not applicable for this application version. For more information, please see
Application Runtime Policy
- ServiceNow instance: Zurich and Australia,
- Prerequisite: Service Exchange for Consumers (sn_sb_con) must be installed before Orange Connect IT.
- Installation/configuration access: Administrator or equivalent access is required.
- Integration: The client and Orange ServiceNow instances must be able to communicate over REST. Configure the required authentication method: OAuth 2.0, with mutual authentication or Basic Auth where applicable.
- Integration account: A web-service-only account with the Service Exchange and Orange Connect IT application related Roles.