2
1.0.0
Yokohama, Xanadu
Context-switching between ServiceNow and standalone remote support tools slow resolutions and fragments audit trails. The ScreenConnect ® integration for ServiceNow embeds trusted remote support where your technicians work. From any Incident record, launch or join a session in one click—without leaving the platform or copying links. Backstage lets you diagnose issues silently without disrupting end users, while chat, duration, and notes are posted back to the ticket for full visibility. Deploy in minutes and support any device—Windows, macOS, Linux, iOS, or Android—without disrupting users or workflows.
The ScreenConnect Integration offers a seamless way for users to initiate and join screen-sharing sessions directly from ServiceNow incidents.
- Built for techs, trusted by techs—A proven remote support tool loved by IT professionals
- One‑click sessions launch directly from Incident records
- Backstage feature for silent, behind‑the‑scenes troubleshooting and file transfer
- Automatic session sync—chat, duration, notes, and metadata written back to the ticket
- Pre‑configured invites send connection links via email or chat instantly
- Instant join links. Secure, one‑click invites are emailed to end users automatically
- Live status & alerts notify agents when end users join or leave a session
- Enterprise‑grade security—AES‑256 encryption, MFA, and role‑based permissions
- Universal device support—Windows, macOS, Linux, Android, and iOS
Initial release of ScreenConnect integration.
Requires paid ScreenConnect license with Remote Support, ServiceNow Extension, and a ScreenConnect minimum version of 25.4.