2
1.0.0
Yokohama, Xanadu
Context-switching slows down your service desk — and your resolutions. The ScreenConnect® Remote Support integration for ServiceNow puts one-click attended sessions right inside every Incident. No tab switching, no copy-paste links — just fast, secure attended support when and where techs need it. Chat, notes, and session details sync automatically to the ticket for complete audit trails. Setup takes minutes, and it works across Windows, macOS, Linux, iOS, and Android.
The ScreenConnect Integration offers a seamless way for users to initiate and join screen-sharing sessions directly from ServiceNow incidents.
- Built for techs, trusted by techs—A proven remote support tool loved by IT professionals
- One‑click sessions launch directly from Incident records
- Backstage feature for silent, behind‑the‑scenes troubleshooting and file transfer
- Automatic session sync—chat, duration, notes, and metadata written back to the ticket
- Pre‑configured invites send connection links via email or chat instantly
- Instant join links. Secure, one‑click invites are emailed to end users automatically
- Live status & alerts notify agents when end users join or leave a session
- Enterprise‑grade security—AES‑256 encryption, MFA, and role‑based permissions
- Universal device support—Windows, macOS, Linux, Android, and iOS
Initial release of ScreenConnect integration.
Requires paid ScreenConnect license with Remote Support, ServiceNow Extension, and a ScreenConnect minimum version of 25.4.