0
27.3.6
Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 3
Conversational subflows and actions allow end users to complete tasks through conversational interfaces. They capture users' intents when requesting to run specific subflows and actions, along with all necessary details for those subflows and actions. This streamlines the user experience by enabling them to accomplish everything in one place within an agent/AI assistant (such as Now Assist Panel or Now Assist Virtual Agent) and channels (such as MicroSoft Teams or Slack).
- Admin experience to manage conversational options such as configuring roles and specifying the chat platforms available to conversational subflows and actions.
- Ability to run compatible subflows and actions through conversations in the Now Assist Platform and other configurable chat platforms within ServiceNow.
- Support for domain separation.
- New
- Check for conversational compatible subflows and actions. Run a compatibility check on new or all subflows and actions to determine if they are conversation compatible.
- Generate skill and input descriptions for conversational subflows and actions. Configure conversational settings for conversational subflows and actions by generating skill and input descriptions with generative AI.
- Set default values for subflow and action inputs. Set a default value for a conversational subflow or action input. Hide subflow or action inputs that have a default value if you don't want users to change the input value in a conversation.
- Support additional input data types for conversational subflows and actions. Support conversational subflows and actions that have Dynamic Choice and Array of Objects input types.
- Install Now Assist Platform
- Upgrade to Xanadu patch 3