0
27.1.4
Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 3
Conversational subflows and actions allow end users to complete tasks through conversational interfaces. They capture users' intents when requesting to run specific subflows and actions, along with all necessary details for those subflows and actions. This streamlines the user experience by enabling them to accomplish everything in one place within an agent/AI assistant (such as Now Assist Panel or Now Assist Virtual Agent) and channels (such as MicroSoft Teams or Slack).
- Admin experience to manage conversational options such as configuring roles and specifying the chat platforms available to conversational subflows and actions.
- Ability to run compatible subflows and actions through conversations in the Now Assist Platform and other configurable chat platforms within ServiceNow.
- Support for domain separation.
- New
- Provide a new UI experience for the configuration, management and optimization of conversational subflow and actions.
- Display conversational compatible and conversational enabled subflows and actions in their own tab.
- Display subflow and action output data in a card view.
- Provide an execution mode option to run skills either supervised or autonomously.
- Provide an option to follow up on skills.
- Changed
- Improve the compatibility script that evaluates actions and subflows against compatible data types. The script places items into the conversational compatible and conversational enabled tabs.
- Improve the end-user experience by displaying subflow and action output in a card view, providing an option to run skills autonomously, and an option to follow up on skills.
- Install Now Assist Platform
- Upgrade to Xanadu patch 3