0
28.1.4
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 3
Conversational subflows and actions allow end users to complete tasks through conversational interfaces. They capture users' intents when requesting to run specific subflows and actions, along with all necessary details for those subflows and actions. This streamlines the user experience by enabling them to accomplish everything in one place within an agent/AI assistant (such as Now Assist Panel or Now Assist Virtual Agent) and channels (such as MicroSoft Teams or Slack).
- Admin experience to manage conversational options such as configuring roles and specifying the chat platforms available to conversational subflows and actions.
- Ability to run compatible subflows and actions through conversations in the Now Assist Platform and other configurable chat platforms within ServiceNow.
- Support for domain separation.
New:
- Configure multiple skills for a subflow or action, enabling more flexible dialogue design and better modularization across experiences.
- Added granular role controls to enhance security, safeguard data integrity, and prevent unauthorized access during runtime.
Changed:
- The conversational subflow and action settings menu has been moved to the side panel for easier navigation.
- Install Now Assist Platform
- Upgrade to Xanadu patch 3